Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Swan

Gresham,OR

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I am currently employed Tuesday through Friday day shift and I am looking to replace those shifts with similar days and hours. I have a prior commitment to school on Saturdays and also conduct real estate on the weekends. I can be somewhat flexible keeping my prior commitments in mind.

Overview

30
30
years of professional experience

Work History

Server

Screen Door Restaurant
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Bartender/Server

Dea’s In And Out
04.2023 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Bartender/Server

Pub 181
05.1995 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Esthetician - Esthetics

Portland Beauty School

Real Estate Broker -

Train Agents
Online
2020

Associates In Criminal Justice - Minor in Forensic Psychology

Kaplan University
2015

Certificate In Accounting - Accounting

Columbia College of Business
Clackamas, OR
1989

Skills

    Prompt acknowledgment and service of guests

    Working in a fast paced environment

    Cultivating and nurturing past, present and future customers

    Listening to and executing orders

    Positive attitude

    Friendly personality

    Quick wit

    Remembering important details

    Very detail oriented

    Honest and hard working

Timeline

Server

Screen Door Restaurant
08.2024 - Current

Bartender/Server

Dea’s In And Out
04.2023 - 10.2023

Bartender/Server

Pub 181
05.1995 - 05.2023

Esthetician - Esthetics

Portland Beauty School

Real Estate Broker -

Train Agents

Associates In Criminal Justice - Minor in Forensic Psychology

Kaplan University

Certificate In Accounting - Accounting

Columbia College of Business

Similar Profiles

  • Mark Pluhacek

    Mark PluhacekMark Pluhacek

    Commercial and Residential Property Manager at Screen Door, LLCCommercial and Residential Property Manager at Screen Door, LLC

  • Hyunji Kim

    Hyunji KimHyunji Kim

    Service Staff at Gwangyo Screen Golf@Gwangyo RestaurantService Staff at Gwangyo Screen Golf@Gwangyo Restaurant

  • DESTINY KITTELMANN

    DESTINY KITTELMANNDESTINY KITTELMANN

    Bartender/Server at The Back Door Bar & RestaurantBartender/Server at The Back Door Bar & Restaurant

  • KIANA RODRIGUEZ

    KIANA RODRIGUEZKIANA RODRIGUEZ

    Campus Operations and Safety Coordinator at University of Western StatesCampus Operations and Safety Coordinator at University of Western States

  • Kelly-Jo King

    Kelly-Jo KingKelly-Jo King

    Self-Employed at Independent ConsultantSelf-Employed at Independent Consultant

CREATE PROFILE