Kelly Swift
Westfield,IN
Summary
Skilled and results-driven restaurant manager with extensive experience in both front- and back-of-house operations. Adept at managing teams, controlling costs, and ensuring exceptional customer service in high-pressure environments. Proven ability to optimize labor and inventory, meet financial goals, and maintain a positive and efficient work culture. Strong multitasker with a focus on team development and operational excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Training General Manager
McAlister's Deli
10.2019 - Current
- Lead and manage day-to-day operations, including scheduling and labor planning.
- Supervise and train team members to ensure outstanding guest service.
- Conduct weekly inventory and place truck orders to ensure product availability.
- Oversee P&L management, consistently meeting or exceeding financial goals.
- Achieve key performance indicators (OSAT, Inventory, Labor, COGS) and ensure operational efficiency.
Service Manager
Buffalo Wild Wings
09.2018 - 10.2019
- Supervised a high-performing front-of-house (FOH) team, driving sales and increasing profitability through strategic initiatives.
- Developed weekly schedules and floor plans for the team to optimize labor and service efficiency.
- Responsible for hiring, training, and developing servers and bartenders.
- Controlled labor costs and ensured smooth restaurant operations during shifts.
General Manager
Newk's Eatery
03.2018 - 09.2019
- Managed all daily operations for both front and back of house, overseeing staffing, scheduling, inventory, and budgeting.
- Fostered a positive and engaging work environment, promoting employee development.
- Conducted weekly management meetings to ensure open communication and effective teamwork.
- Managed weekly inventory, ordering, and controlled COGS, labor, and operational expenses.
Associate Manager
Newk's Eatery
07.2016 - 03.2018
- Conducted interviews and recruited talent to ensure high-performing teams.
- Developed and executed labor schedules to optimize costs and meet sales targets.
- Managed inventory and product ordering to maintain consistency and quality.
- Conducted employee performance reviews to support career growth and skill development.
Manager
Lil's Coffee House
07.2015 - 07.2016
- Trained new hires and developed team-building strategies to maintain high morale and productivity.
- Ensured adherence to health and safety standards, and managed cash register for accurate financial reporting.
- Provided excellent customer service and maintained a clean, welcoming environment.
Baker
Aramark
11.2013 - 04.2015
- Prepared fresh baked goods and ensured smooth service during meal periods.
- Maintained consistency and quality in food production.
Line Cook
P.F. Chang's
07.2010 - 11.2014
- Operated kitchen equipment to prepare meals according to standard recipes.
- Ensured timely food preparation and expedient service to guests.
- Assisted with the preparation of appetizers, salads, and desserts.
Education
Associate Degree - Culinary Arts
Le Cordon Bleu
Chicago, IL07-2014
Skills
- Team Leadership & Development
- Operational Efficiency
- Financial Management (P&L, COGS, Labor, Inventory)
- Customer Service Excellence
- Scheduling & Labor Planning
- Staff Training & Recruitment
- Health & Safety Compliance
- Staff development
- Coaching and mentoring
Certification
- ServSafe Manager Certification
- ServSafe Proctor Certification
Timeline
Training General Manager
McAlister's Deli
10.2019 - Current
Service Manager
Buffalo Wild Wings
09.2018 - 10.2019
General Manager
Newk's Eatery
03.2018 - 09.2019
Associate Manager
Newk's Eatery
07.2016 - 03.2018
Manager
Lil's Coffee House
07.2015 - 07.2016
Baker
Aramark
11.2013 - 04.2015
Line Cook
P.F. Chang's
07.2010 - 11.2014
Associate Degree - Culinary Arts
Le Cordon Bleu