Kelly Tavres
Customer Care Associate
Carlsbad,CA
Summary
Experienced Customer Service Associate bringing 7+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Customer Care Associate
Pilates Republic
Encinitas, CA
03.2021 - Current
- Fielded inquiries via phone, email, chat and text to offer immediate assistance with customers' needs.
- Addressed problems with memberships, billing and service delivery to maintain and enhance client satisfaction.
- Implemented a pandemic client retention program, which led to a 26% boost in returning clients.
Guest Services Manager
Mighty Pilates
San Francisco, CA
01.2018 - 03.2021
- Managed day-to-day studio operations and team of 6 staff to deliver outstanding guest services in customer experience, sales, and client retention.
- Handled complaints and billing issues by following up with clients with solutions and alternatives within appropriate timeframes.
- Worked closely with marketing manager and owner to create and maintain marketing materials, including newsletters, social media, and sales campaigns.
Personal Trainer
Equinox
San Francisco, CA
03.2017 - 12.2017
- Developed, planned and led personal training sessions specific to clients needs and goals.
- Managed lead tracker, consulted with potential clients, and sold training packages.
Education
Bachelor of Science - Kinesiology
San Francisco State University
San Francisco, CA 08.2013 - 12.2015
Skills
Customer service expert
undefinedTimeline
Customer Care Associate
Pilates Republic
03.2021 - Current
Guest Services Manager
Mighty Pilates
01.2018 - 03.2021
Personal Trainer
Equinox
03.2017 - 12.2017
Bachelor of Science - Kinesiology
San Francisco State University
08.2013 - 12.2015
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