Israel Christine-Johnson
Summary
Energetic Customer Care Associate, possessing over 4 years of exceptional service skills. Skills in accurately processing customers' transactions, rotating store merchandise, improving product displays, and generating customer comfort levels during the pandemic. Being commended for consistently contributing to company growth through successful business transactions, and for being dedicated through the difficult economic times for businesses.
Overview
3
3
years of professional experience
Work History
Customer Care Associate
FedEx
Livonia, MI
09.2021 - 02.2022
- Recommended suitable services and in store products to enhance customer satisfaction, generating ideas and other suggestive needs which increased sales.
- Serviced customer calls and emails with knowledgeable information on products, company services, and resolving dissatisfaction with empathy and courtesy.
- Maintained store product displays visual appeal and accessibility for potential customers.
- Contributed and commended for personal efforts to quarterly team sale goal team
Building Screener
Kelly Services/General Motors Building
Detroit , MI
07.2020 - 04.2021
- Performed screening of all visitors and GM Employees for Covid-19 symptoms entering restricted area.
- Provided COVID-19 FAQs and educational material to patrons and employees.
- Handled personnel and protective equipment (PPE) per company protocols and CDC during pandemic.
- Directed visitors to appropriate, non-restricted areas.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated respect, friendliness and willingness to help wherever needed
Lead Team Cashier
Krispy Kreme
Troy, MI
09.2019 - 03.2020
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked weekends and holiday shifts to maintain staff coverage and business needs.
- Completed daily cash operation paperwork, recognizing discrepancies/errors at beginning and ending of assisted shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created visually appealing merchandise displays to increase sales
Cashier
Taco Bell
Clinton Township, MI
03.2018 - 08.2019
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated register cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and suggested ideas to showcase our products, increasing sales.
- Set up and prepared cooking workstations during opening and closing to maximize productivity.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept workstations, equipment clean, organized, sanitized and sufficiently stocked.
- Reviewed new promotions and monitored price changes.
Education
Some College (No Degree) - Criminal Justice
Eastern Michigan University
Ypsilanti, MIHigh School Diploma -
Fraser High School
Fraser, MI06.2019
Skills
- Calm and Professional during High Volume Times
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Verbal and Written Communication
- Microsoft Office Suite
- Time Management
- Sales Register Operations
- Weight and Measurement
- Team Collaboration and Training
- Inbound Customer Service
- Till counting
- Sales expertise
- Complaint resolution
- Staff education and training
- POS systems expert
- Money handling abilities
- Stocking and replenishing
- Order fulfillment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Associate
FedEx
09.2021 - 02.2022
Building Screener
Kelly Services/General Motors Building
07.2020 - 04.2021
Lead Team Cashier
Krispy Kreme
09.2019 - 03.2020
Cashier
Taco Bell
03.2018 - 08.2019
Some College (No Degree) - Criminal Justice
Eastern Michigan University
High School Diploma -
Fraser High School
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