Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
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Kelly Terry
Open To Work
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Kelly Terry

Plainfield,USA

Work Preference

Job Search Status

Open to work

Desired Job Title

Manager of Business Development and SalesCustomer Service ManagerAdministrative AssistantAdministrative ManagerOperations Manager

Work Type

Full TimePart Time

Location Preference

Hybrid
Location: Plainfield, USA
Open to relocation: No

Important To Me

Career advancementFlexible work hoursWork from home option4-day work weekTeam Building / Company RetreatsCompany CulturePaid sick leave

Summary

Results-driven professional with proven leadership and organizational problem-solving abilities. Committed to innovation and adaptability, driving positive changes that contribute to company success. Skilled in building rapport with clients and fostering a collaborative team environment.

Overview

12
12

Years of continuing education for Cosmetology license

25
25
years of professional experience

Work History

Sales Manager

MsBoss1021
Plainfield, IL
2023.02 - Current
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Billing Clerk

A&E Roofing
Aurora , IL
2023.10 - 2024.09
  • Managed invoicing and payment processing operations.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Verified accuracy of billing data and corrected discrepancies.
  • Utilized various software programs to process customer payments.
  • Used data entry skills to accurately document and input statements.

Data Entry Clerk

Will County Health Department
Joliet, IL
2022.11 - 2023.06
  • Completed data entry tasks with accuracy and efficiency while following data entry protocols, rules and regulations.
  • Scanned and saved documents in database to keep records of essential organizational information.
  • Verified data files prior to entry to maintain high data accuracy.
  • Used computer software to store and retrieve data while creating spreadsheets for more efficient recordkeeping.

Tow Truck Dispatcher

McCoy’s Towing
Channahon, Illinois
2021.05 - 2022.10
  • Prioritized emergency calls and collaborated with law enforcement to ensure efficient service delivery.
  • Answered incoming calls and dispatched tow truck drivers to customer locations.
  • Managed dispatch software to track vehicle locations and assignments.
  • Communicated effectively with customers to gather necessary information.
  • Managed daily paperwork including invoices, reports, logs.
  • Trained new dispatchers on system usage and communication protocols.
  • Prepared weekly performance reports using software applications such as Excel.

Chiropractic Assistant/Receptionist

Private
Bolingbrook, IL
2021.01 - 2021.04
  • Greeted patients, verified insurance and collected co-payments.
  • Assisted patients with scheduling appointments, understanding and managing their treatment plans and billing inquiries.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Maintained patient records and updated information in the electronic health record system.
  • Communicated with insurance companies to facilitate proper billing procedures and collect payments.
  • Conducted follow up calls to ensure that patients are recovering well from treatments.

Operations Manager

Adams Furniture
Joliet, IL
2020.03 - 2020.12
  • Managed daily operations while coordinating essential duties to support store operations and ensure efficient workflow.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Assessed customer needs quickly during interactions while providing excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Maintained a clean and organized work area to promote safety.
  • Advised customers on financing options available for purchasing furniture.
  • Ordered requested furniture/rugs and maintained inventory control.
  • Oversaw internal inventory management and ensured accurate pricing.

Hairstylist/Owner/Operator

Salon Tres Belle
Oswego, IL
2011.09 - 2020.03
  • Performed haircuts, coloring, and styling using professional techniques while educating my clients on hair care products and maintenance techniques, recommending styles based on facial structure and personal style preferences.
  • Trained and mentored junior stylists and new staff on techniques, customer service skills and how to enhance personal growth and increase productivity.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Upsold additional services to increase sales volume.
  • Tracked inventory of supplies used for styling services.
  • Pursued continuing education and training to stay up to date with new trends and techniques while complying with local, state and federal regulations.
  • Managed cash register transactions during checkout process.

Education

Illinois State License - Cosmetology

Hair Professionals
Oswego, IL
1998.08 - 2000.08

Skills

  • Time and schedule management
  • Appointment scheduling
  • Conflict resolution
  • Coaching and mentoring
  • Strategic thinking
  • Data management
  • Effective interpersonal communication skills
  • Hair Styling
  • Receptionist
  • Dental Assisting
  • Billing Coordination
  • Microsoft Excel
  • Account management

Certification

  • Cosmetology License, 09/01/01
  • CPR/First Aid
  • Driver's License

Assessments

  • Customer Focus & Orientation, Highly Proficient, 09/01/20
  • Work Style: Reliability, Expert, 09/01/20
  • Work Motivation, Expert, 09/01/20
  • Hairstylist Skills, Expert, 09/01/20
  • General Manager, Highly Proficient, 04/01/20
  • Early Childhood Development, Completed, 09/01/20
  • Retail Customer Service, Expert, 12/01/20
  • Leadership and Team building, Expert, 04/01/20
  • Interpersonal Relationships and Communication, Expert, 12/01/20

Personal Information

  • Customer Focus & Orientation, Highly Proficient, 09/01/20
  • Work Style: Reliability, Expert, 09/01/20
  • Work Motivation, Expert, 09/01/20
  • Hairstylist Skills, Highly Proficient, 09/01/20
  • General Manager (Hospitality), Highly Proficient, 04/01/20
  • Early Childhood Development, Completed, 09/01/20
  • Retail Customer Service, Highly Proficient, 12/01/20

Timeline

Billing Clerk

A&E Roofing
2023.10 - 2024.09

Sales Manager

MsBoss1021
2023.02 - Current

Data Entry Clerk

Will County Health Department
2022.11 - 2023.06

Tow Truck Dispatcher

McCoy’s Towing
2021.05 - 2022.10

Chiropractic Assistant/Receptionist

Private
2021.01 - 2021.04

Operations Manager

Adams Furniture
2020.03 - 2020.12

Hairstylist/Owner/Operator

Salon Tres Belle
2011.09 - 2020.03

Illinois State License - Cosmetology

Hair Professionals
1998.08 - 2000.08

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Kelly Terry