Kelly Thompson
Atlanta,USA
Summary
Skilled Account Executive with extensive experience in sales and client relationship management. Proven track record of exceeding sales targets through strategic prospecting, negotiation, and CRM expertise, including Salesforce and HubSpot. Adept at leveraging technology to streamline sales processes and improve team efficiency. Known for exceptional communication skills and a data-driven approach to drive business growth and client satisfaction.
Overview
8
8
years of professional experience
Work History
Leasing Hub Specialist
Cortland
Sandy Springs, GA
03.2025 - Current
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Developed training materials for onboarding new Hub Specialists and improving team performance.
- Analyzed workflow data to identify bottlenecks and propose actionable solutions for process improvement.
- Evaluated team performance regularly, providing constructive feedback to encourage continuous improvement.
- Enhanced client experience by delivering personalized solutions tailored to their unique needs.
- Boosted sales performance by 40% in different markets through strategic planning and goal setting initiatives within the department.
Assistant Branch Manager, Operations
Enterprise Mobility
02.2024 - 03.2025
- Developed and implemented operational strategies to boost efficiency and productivity.
- Streamlined customer service processes, significantly improving response times and satisfaction levels
- Assist in managing the daily operations of the rental branch, ensuring adherence to company policies and procedures.
- Train, supervise, and motivate staff to meet sales targets and provide exceptional customer service.
- Leveraged data analysis to identify key improvement areas, driving strategic enhancements in rental operations
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Collaborated with marketing team on promotional campaigns designed to increase brand awareness in local market.
Financial Service Representative
Morgan Stanley E-Trade
06.2022 - 01.2024
- Wealth Management Expertise: Demonstrated in-depth knowledge of wealth management strategies, investment products, and financial markets to provide tailored solutions
- Client Relationship Management: Successfully built and maintained strong client relationships by understanding individual financial goals and providing personalized advice
- Risk Management and Compliance: Ensured adherence to industry regulations and internal policies, effectively managing risks in a complex regulatory environment
- Financial Planning and Analysis: Conducted financial data analysis, assessed investment opportunities, and created comprehensive financial plans for clients
- Effective Communication: Conveyed complex financial concepts clearly and confidently, ensuring clients were well-informed and confident in their financial decisions
Senior Automotive Sales Consultant
Nalley Infiniti of Atlanta
Atlanta, USA
02.2021 - 06.2022
- Managed and updated inventory and pricing information
- Maintained a professional and well-organized showroom
- Resolved customer inquiries and concerns promptly and professionally
- Coordinated and facilitated vehicle deliveries to customers
- Collaborated with the sales team and management to achieve goals
- Studied market trends and competitors to stay informed
- Managed paperwork and ensured compliance with legal requirements
- Participated in ongoing training and product knowledge updates
- Leveraged technology and CRM systems to streamline processes
- Consistently received positive customer feedback and reviews
Automotive Sales Executive
Jim Ellis Auto Group
Atlanta, USA
04.2019 - 02.2021
- Achieved and consistently exceeded sales targets
- Built and maintained strong customer relationships
- Demonstrated expert product knowledge and features
- Proficient in negotiating and closing deals
- Effectively presented and demonstrated vehicles to customers
- Managed and updated customer databases and records
- Provided exceptional customer service and support
- Proficient in automotive financing and leasing options
- Conducted successful test drives and vehicle walkarounds
- Created and executed effective marketing and promotional strategies
Dental Assistant
Atlanta Dental Group
Atlanta, USA
05.2018 - 07.2019
- Clinical Expertise: Proficient in dental procedures and chairside assistance
- Patient Care: Exceptional patient-focused care and chairside manner
- X-Ray and Imaging: Skilled in dental radiography and imaging techniques
- Sterilization Protocols: Expertise in maintaining strict infection control standards
- Dental Software Proficiency: Proficient in dental practice management software
- Team Collaboration: Effective collaboration with the dental team for optimal patient care
- Record Keeping: Accurate and organized patient record maintenance
Education
Bachelor of Science - Biology and Business Administration
University of Missouri-Kansas City
05-2020
Skills
- Technical skills: Salesforce, HubSpot, Callback, Sales Hub, SQL, Microsoft Office Suite, Google Suite, Excel, Claims processing, Data entry proficiency
- Sales Skills: Sales strategy, Lead generation, Negotiation, Sales pipeline management, Closing deals
- Soft Skills: Interpersonal communication, Customer relationship management, Problem-solving, Critical thinking, Time management, Customer service
Activities
I am passionate about serving and giving in my community. I serve at my church and participate in many local charity events in the city of Atlanta. I enjoy being with my family, traveling, and learning new things. One of my favorite motto’s is “Always be a student.”
Timeline
Leasing Hub Specialist
Cortland
03.2025 - Current
Assistant Branch Manager, Operations
Enterprise Mobility
02.2024 - 03.2025
Financial Service Representative
Morgan Stanley E-Trade
06.2022 - 01.2024
Senior Automotive Sales Consultant
Nalley Infiniti of Atlanta
02.2021 - 06.2022
Automotive Sales Executive
Jim Ellis Auto Group
04.2019 - 02.2021
Dental Assistant
Atlanta Dental Group
05.2018 - 07.2019
Bachelor of Science - Biology and Business Administration
University of Missouri-Kansas City