Open To Work
Kelly Tibbets
Odessa,MI
Work Preference
Summary
Dynamic sales associate with proven expertise at Oxxo, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and cash handling accuracy. A reliable team player, consistently achieving sales goals while fostering a positive shopping environment. Committed to delivering exceptional service and driving store performance.
Overview
22
22
years of professional experience
Work History
Sales Associate or Cashier
Oxxo
Odessa, TX
09.2025 - 12.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Operated cash register efficiently, processing transactions and managing customer exchanges.
- Stocked shelves and ensured product availability to meet customer demands consistently.
- Collaborated with team members to achieve daily sales goals and improve service delivery.
Heavy Equipment Operator
StraighterLine
Odessa, TX
01.2023 - 07.2023
- Operated heavy machinery including bulldozers and excavators to complete site preparation tasks efficiently.
- Conducted routine inspections on equipment to ensure safety and compliance with operational standards.
- Collaborated with team members to execute excavation projects, maintaining effective communication throughout processes.
- Assisted in training new operators on equipment handling and safety protocols, enhancing team competency.
- Monitored job sites for hazards, implementing corrective measures to maintain a safe working environment.
- Performed regular maintenance on equipment, minimizing downtime and ensuring continuous operations.
- Implemented best practices for equipment operation, contributing to improved workflow efficiency on projects.
- Resolved minor mechanical issues promptly, reducing delays and enhancing overall project timelines.
- Operated range of heavy equipment on regular basis with advanced skill.
Supervisor
JmJ Services
Odessa, TX
06.2009 - 12.2013
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new staff on operational procedures and best practices.
- Streamlined workflow processes to enhance efficiency and reduce downtime.
- Monitored inventory levels, coordinating restocking efforts to maintain supply continuity.
- Conducted performance evaluations, providing constructive feedback for improvement.
- Implemented training programs to uphold company standards and employee development.
- Resolved operational issues promptly, minimizing disruptions in service delivery.
- Collaborated with management to identify areas for process enhancement and cost reduction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Ccare Provider
Star Care Home Health
Odessa, TX
01.2009 - 12.2009
- Assisted clients with daily living activities to promote independence and quality of life.
- Monitored clients' health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with multidisciplinary teams to address individual needs.
- Provided emotional support and companionship to enhance clients' mental well-being and reduce isolation.
- Administered medications accurately according to prescribed schedules and documented compliance diligently.
- Implemented safety protocols to ensure a secure environment for clients, minimizing risks of accidents.
- Trained new staff on caregiving best practices and company policies to maintain service quality standards.
- Evaluated client progress regularly, adjusting care strategies as necessary to improve outcomes effectively.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
Sales Associate
Seven Eleven
Odessa, TX
02.2009 - 08.2009
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of store displays, promoting effective merchandising.
- Stocked shelves promptly and managed inventory levels to meet customer demand.
- Collaborated with team members to achieve sales goals and improve store performance.
- Provided training to new associates on policies and procedures for operational efficiency.
- Addressed customer complaints professionally, fostering positive relationships and loyalty.
- Implemented promotional displays to drive sales and increase product visibility in-store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Provider
Nurses Unlimited
Odessa, TX
01.2004 - 12.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma - General Studies
Zion Christian Academy
Odessa, TX04.2007
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Money handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Cash handling accuracy
Client service
Conflict resolution
Store opening and closing
Sales expertise
Product sales
Customer needs assessment
Complex Problem-solving
Sales strategies
POS system operation
Timeline
Sales Associate or Cashier
Oxxo
09.2025 - 12.2025
Heavy Equipment Operator
StraighterLine
01.2023 - 07.2023
Supervisor
JmJ Services
06.2009 - 12.2013
Sales Associate
Seven Eleven
02.2009 - 08.2009
Ccare Provider
Star Care Home Health
01.2009 - 12.2009
Provider
Nurses Unlimited
01.2004 - 12.2005
High School Diploma - General Studies
Zion Christian Academy