Keyonna Henderson
Midland
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Oxxo
04.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately and maintained cash register integrity.
- Managed inventory levels and restocked shelves to ensure product availability.
- Collaborated with team members to enhance customer service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Remote - Customer Service Representative
ContinuumGlobal
04.2024 - 04.2025
- Developed and maintained project documentation to ensure clarity and consistency across teams.
- Assisted project managers in coordinating timelines and deliverables for multiple projects.
- Managed high call volumes, ensuring timely responses to customer needs.
- Utilized CRM software to track customer interactions and maintain records.
- Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
Customer Service Representative
Walmart
08.2017 - 12.2020
- Utilized point-of-sale systems for smooth transaction processing and reporting.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer inquiries via phone and email, ensuring high satisfaction levels.
- Analyzed customer feedback to identify trends and recommend improvements in service protocols.
Education
High School Diploma -
Viola Coleman High
Midland, TX05-2021
Skills
- Customer service
- Call center support expertise
- Customer satisfaction
- Data entry
- Customer support
Timeline
Customer Service Representative
Oxxo
04.2025 - Current
Remote - Customer Service Representative
ContinuumGlobal
04.2024 - 04.2025
Customer Service Representative
Walmart
08.2017 - 12.2020
High School Diploma -
Viola Coleman High