Kelly Tice
Syracuse,NY
Summary
Driven phlebotomist offering 25 years of experience in the healthcare setting. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Team-oriented in training clinical staff on proper venipuncture technique.
Overview
29
29
years of professional experience
Work History
Phlebotomist
Upstate Medical University Hospital
07.2002 - Current
- Obtain variety of blood samples through venipuncture using syringes,butterfly needles and straight needles for both adult and pediatric patients.
- Use heel and finger sticks to obtain blood from capillaries.
- Identify patients using proper procedures prior to specimen collection.
- Proficient in Epic: Register,transcribe and release orders.
- Take daily temperatures and adjust temperatures as needed.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Monitored supply levels and placed orders for laboratory supplies.
- Centrifuge and process blood specimens according to specimen requirements.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Train newly hired phlebotomists at UHCC, Cancer Center and Township 5 locations.
- Assisted in training Medical Assistants at the Cancer Center in phlebotomy techniques.
- Instrumental in the establishment and set up of Township 5 draw station.
- Prepared T5 draw station for NYSDOH inspection and accreditation.
Patient Access Representative
Fulton Urgent Care
09.2018 - 12.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
Phlebotomist
Crouse Irving Memorial Hospital
11.2016 - 07.2017
- Worked independently on assigned floor obtaining blood specimens from adult patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Phlebotomist
Chestnut Ridge Health Center
10.1998 - 05.2002
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles for both adult and pediatric patients.
- Used heel and finger stick methods to obtain blood from capillaries.
- Identify patients using proper procedure prior to specimen collection.
- Transcribe provider orders for future lab appointments.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged and processed specimens according to specimen requirements.
- Distributed daily results to providers.
- Received and accessioned all incoming specimens from various departments.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Trained all new hire phlebotomists.
- Scheduled 3 phlebotomists on a rotation.
Department Manager
Walmart
06.1995 - 08.1996
- Responsible for overseeing day to day operations of the electronics department.
- Managed a team of 4 employees.
- Established team priorities, created workplace schedules and conducted employee evaluations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained all new employees within the department.
- Delegated tasks to manage workload.
- Provided excellent customer service and resolved customer issues.
- Managed employee relation processes including complaints and interviews.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Customer Service Manager
Walmart
02.1995 - 06.1995
- Coordinated front end operations that included registers and customers service and all staff manning those areas.
- Coordinated employee breaks and direct associate scheduling.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with associate evaluations.
- Accountable for maintaining compliance and for company programs and operational standards.
Education
Medical Assistant - Medical Assistant
Center For Instruction, Technology, And Innovation (CiTi)
Mexico, NY08.1998
Skills
- Staff Management
- Staff Phlebotomy Training
- Venipuncture
- Patient Care
- Excellent organizational skills
- Attentive to opportunities to use critical thinking
- Specimen Collection
- Judgment and Decision-Making
- Time Management
- Detail oriented
Timeline
Patient Access Representative
Fulton Urgent Care
09.2018 - 12.2018
Phlebotomist
Crouse Irving Memorial Hospital
11.2016 - 07.2017
Phlebotomist
Upstate Medical University Hospital
07.2002 - Current
Phlebotomist
Chestnut Ridge Health Center
10.1998 - 05.2002
Department Manager
Walmart
06.1995 - 08.1996
Customer Service Manager
Walmart
02.1995 - 06.1995
Medical Assistant - Medical Assistant
Center For Instruction, Technology, And Innovation (CiTi)
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