Kelly Toro
Bronx,NY
Summary
Guest services professional with proven track record in fostering positive customer experiences and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Possesses strong problem-solving and communication skills valued in guest-focused environments.
Overview
11
11
years of professional experience
Work History
Caregiver
Family Childcare Provider
01.2015 - Current
- Having been taking care of younger family members since the age of 13 years old that have conditions such as diabetes, asthma, and alopecia. By providing essential needs that include food, medicine, and using the restroom.
- Provided personalized care and support to children, fostering a safe environment.
- Developed and implemented daily activity plans tailored to individual developmental needs.
Hostess/Waitress
Applebees
05.2024 - 11.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Communicated special requests to kitchen staff for guest satisfaction.
- Trained new host staff on operational procedures and protocols.
- Coordinated with servers to streamline service flow during peak hours.
- Maintained cleanliness and organization of front-of-house areas.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Managed waitlists effectively, optimizing table turnover times.
Sales/Stock
HighBridge Pharmacy
06.2021 - 08.2023
- Provided customer service including relaying information on medication to patients. Served as a point of contact for customer resolution. Would make sure that consumers have access to the merchandise they are looking for by organizing product displays and storage. Worked with other store employees in a collaborative way.
Volunteer
High School for Media and Communications
11.2018 - 05.2019
- Assisting the assistant principal in coming up with ideas to get students more involved in a school including having dances or making clubs that interest the students. Helping set up for certain events that took place such as prom, guest speakers, and faculty meetings
- Organized community outreach events to promote media literacy among students.
- Assisted in developing training materials for peer mentoring programs.
Education
Bachelors - criminal justice
Pace University
Pleasantville, NY11.2025
Regents Diploma - undefined
Preston High School
Bronx, NY05.2021
Skills
- Communication
- Complex Problem Solving
- Customer Service
- Educating/ explaining concepts
- Flexibility
- Teamwork
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
LANGUAGES
Bilingual - English / Spanish
AWARDS
Athletic Scholar Award-For maintaining above 3.5 GPA while participating in a sport, Honor Roll- Achieving high grades all 4 years of High School, Merit Scholarship- Awarded to college students with GPAs above a 3.0, Deans list/Honor Rolls- 2022-2025
Timeline
Hostess/Waitress
Applebees
05.2024 - 11.2025
Sales/Stock
HighBridge Pharmacy
06.2021 - 08.2023
Volunteer
High School for Media and Communications
11.2018 - 05.2019
Caregiver
Family Childcare Provider
01.2015 - Current
Regents Diploma - undefined
Preston High School
Bachelors - criminal justice
Pace University