Kelly Toro
Bronx
Summary
Guest services professional with proven track record in fostering positive customer experiences and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Possesses strong problem-solving and communication skills valued in guest-focused environments. My career goal is to grow and excel in my field, deepening my legal expertise while advancing professionally.
Overview
11
11
years of professional experience
Work History
Caregiver
Family Childcare Provider
01.2015 - Current
- Provided personalized care and support to children, fostering a safe environment.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Hostess/Waitress
Applebees
05.2024 - 11.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Trained new host staff on operational procedures and protocols.
- Promoted business loyalty by fostering positive customer relationships.
Sales/Stock
HighBridge Pharmacy
06.2021 - 08.2023
- Provided customer service including relaying information on medication to patients.
- Would make sure that consumers have access to the merchandise they are looking for by organizing product displays and storage.
Volunteer
High School for Media and Communications
11.2018 - 05.2019
- Assisting the assistant principal in coming up with ideas to get students more involved in a school including having dances or making clubs that interest the students.
- Assisted in developing training materials for peer mentoring programs.
Education
Bachelor of Science - criminal justice
Pace University
Pleasantville, NY12-2025
Regents Diploma -
Preston High School
Bronx, NY05-2021
Skills
- Communication
- Complex Problem Solving
- Customer Service
- Educating/ explaining concepts
- Flexibility
- Teamwork
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
LANGUAGES
Bilingual - English / Spanish
Timeline
Hostess/Waitress
Applebees
05.2024 - 11.2025
Sales/Stock
HighBridge Pharmacy
06.2021 - 08.2023
Volunteer
High School for Media and Communications
11.2018 - 05.2019
Caregiver
Family Childcare Provider
01.2015 - Current
Bachelor of Science - criminal justice
Pace University
Regents Diploma -
Preston High School
AWARDS
Athletic Scholar Award-For maintaining above 3.5 GPA while participating in a sport, Honor Roll- Achieving high grades all 4 years at Preston High School, Pace University Merit Scholarship- Awarded to college students with GPAs above a 3.0, Deans list/Honor Rolls- 2022-2025