KELLY TORRES
North Charleston,SC
Summary
Brand Ambassador and Warehouse Manager with 6 years of experience in enhancing brand visibility and operational efficiency. Skilled in strategic engagement, event management, and social media marketing, with a proven track record of improving customer satisfaction through effective communication and logistics management. Passionate about leveraging leadership and mixology skills to drive brand success and foster positive customer relationships.
Overview
7
7
years of professional experience
Work History
Brand Ambassador
Allie Katz, S&B Promotions, Push Agency, Trade Lions, PSterns, Zena Agency, MKTG, OneStar Events
North Charleston, SC
01.2021 - Current
Customer Service/Social Media Specialist
Alorica (A Division of Proctor & Gamble Beauty)
05.2020 - 08.2023
- Tasked with addressing inquiries and concerns from product consumers through various channels, including phone, email, and social media platforms.
- Acted as the primary contact for all social media inquiries, which involved responding to product ratings and reviews, as well as engaging with comments across our social media platforms (Facebook, Twitter, and Instagram).
- Recorded any medical reactions or follow-up information to relay to the relevant team members.
Lead Bartender
Mama Rumba Latin Lounge
05.2022 - 01.2023
- Ensured the cleanliness, organization, and replenishment of supplies to uphold the bar's aesthetic.
- Managed point-of-sale systems and monitored bar tabs to accurately track revenue.
- Established and maintained optimal stock levels for the bar.
- Effectively employed bartending tools and equipment to craft visually attractive beverages.
Bartender/Event Specialist
Snyder Events
01.2019 - 05.2023
- Assisted in multiple roles, including event setup, service preparation, and post-event cleanup.
Education
High School Diploma -
Berkeley High School
06.2007
Associate Degree - Business
Trident Technical College
Skills
- Microsoft Office
- Event Management
- Strategic Engagement
- Social Media Marketing
- Leadership
- Mixology
- Customer Service
Languages
Spanish
Custom Sections
- Coca Cola Share A Coke Tour
- Celsius Fit Demo
Timeline
Lead Bartender
Mama Rumba Latin Lounge
05.2022 - 01.2023
Brand Ambassador
Allie Katz, S&B Promotions, Push Agency, Trade Lions, PSterns, Zena Agency, MKTG, OneStar Events
01.2021 - Current
Customer Service/Social Media Specialist
Alorica (A Division of Proctor & Gamble Beauty)
05.2020 - 08.2023
Bartender/Event Specialist
Snyder Events
01.2019 - 05.2023
High School Diploma -
Berkeley High School
Associate Degree - Business
Trident Technical College