Kelly Trowbridge

Manage the initial stages of the order process for patients needing medical equipment. This involves gathering patient information, verifying insurance coverage, obtaining necessary authorizations, and ensuring compliance.

Contacted current patients to sell DME equipment. Responded to customer inquiries by phone. Maintained customer records and updated information when needed.

Incoming and outgoing calls scheduling patients for diagnostic testing.

I worked in the fraud department. I took inbound calls from members who experienced fraudulent activity on their account. I answered member questions and opened fraud dispute claims

During my employment. I scheduled diagnostic appointments, verified insurance, and collected copays. I also worked the Healthsource line, assisting patients in finding physicians. During the COVID-19 epidemic, I assisted with phone screenings, made testing appointments, and scheduled telehealth appointments for urgent care.