Kelly Uniewski
Milwaukee,WI
Summary
I am highly motivated, outgoing, and detail-oriented. Passionate about business success and successful at supporting multiple areas of business and superior attention to customer needs. Handles multiple responsibilities simultaneously while providing exceptional customer service to both internal and external customers. Skilled in calendar management, communication, and data management.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Representative
Charter Wire
Milwaukee, WI
04.2018 - Current
- Managed customer and outside sales member inquiries, ensuring swift responses through email and phone channels to enhance service quality.
- Collaborated with sales teams to prepare detailed quotes for customized items, addressing client specifications.
- Coordinated efforts among operations, tool design, and quality departments to effectively resolve product-related issues.
- Analyzed customer needs and coordinated with supply chain to ensure timely product delivery and efficient lead times.
- Leveraged strong interpersonal skills and conflict resolution techniques to address and resolve customer concerns promptly.
- Led collaborative efforts with multi-organizational teams to execute successful events. Managed event planning and preparation through effective coordination with diverse teams.
Executive Administrative Assistant
Charter Wire
Milwaukee, WI
10.2014 - 04.2018
- Facilitated visitor engagement and information dissemination by managing receptionist area and addressing telephone and in-person requests.
- Provided comprehensive administrative support to enhance efficiency for division leadership team.
- Organized comprehensive travel plans, including itineraries, transportation, and overnight accommodations for employees and guests.
- Compiled and submitted expense reports utilizing Concur travel and management software.
- Organized and executed company events and sales meetings to enhance team collaboration and performance.
- Supported HR team in organizing on-site job fairs. Participated in off-site job fairs to attract candidates.
- Served as primary point of contact for 140 employees, addressing inquiries and concerns.
- Managed procurement and inventory of office supplies for front office operations.
Education
Bachelor of Arts - Business Administration
Alverno College
Milwaukee, WI05-2020
Skills
- Strong Communication Skills
- Conflict Resolution
- Multi-Department Project Coordination
- Data Management
- Calendar Management
- Event Coordination
- Expense Reporting
- Office Administration
Timeline
Senior Customer Service Representative
Charter Wire
04.2018 - Current
Executive Administrative Assistant
Charter Wire
10.2014 - 04.2018
Bachelor of Arts - Business Administration
Alverno College