Kelly Upchurch
Coeur D'Alene
Summary
Results-driven sales professional with 15+ years of experience generating leads, setting appointments, and driving revenue growth in both real estate and financial services. Skilled in outbound sales prospecting, cold calling, email campaigns, and CRM pipeline management. Adept at engaging decision-makers, scheduling qualified meetings, and building long-term business relationships. Recognized for exceeding sales goals through persistence, consultative selling, and strong communication skills.
Professional real estate expert prepared for this role with strong background in property sales, client relations, and market analysis. Known for team collaboration and delivering results, with flexible approach to changing needs. Skilled in negotiation, contract management, and customer service, with focus on integrity and professionalism.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Silvercreek Realty Group
Coeur d'Alene, ID
12.2024 - Current
- Conduct outbound prospecting via calls, emails, and social media to generate new business opportunities.
- Consistently schedule and manage appointments with prospective clients and key decision-makers.
- Build and maintain a strong referral network through relationship-driven outreach.
- Use CRM software to track leads, follow up on inquiries, and manage a robust pipeline of prospects.
- Negotiate contracts and agreements, ensuring favorable terms for clients.
- Conduct market analysis to provide clients with accurate pricing and investment insights.
- Built strong client relationships through exceptional customer service and follow-up communication.
- Streamlined transaction processes, reducing time from listing to closing for improved efficiency.
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Negotiate favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Negotiate complex agreements, aligning client needs with solutions to achieve successful closings.
Real Estate Agent
North Idaho Life W/eXp
Coeur D'Alene, ID
09.2020 - 09.2024
- Team Lead with the North Idaho Life's Team
- New agent mentorship.
- Top Producer 2018 & 2024 10.9M+ in sales.
- Handled 5-8 transactions a month.
- Known for calm leadership and confident negotiation under pressure.
- Built strong client relationships through exceptional customer service and follow-up communication.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Senior Sales Associate
Merrill Lynch Wealth Management
Everett, WA
01.1999 - 01.2015
- Executed proactive outreach strategies (cold calling, email campaigns, networking events) to generate new leads for financial advisors.
- Scheduled and coordinated appointments with business and individual clients to assess needs and present solutions.
- Utilized CRM systems to manage pipeline activities, track engagement, and prepare accurate sales reports.
- Built strong client relationships through regular communication, resulting in increased account growth and retention.
- Supported full sales cycle, from prospecting through onboarding and ongoing client engagement.
Education
No Degree - Business Administration
North Idaho College
Coeur d'Alene, ID06-1987
High School Diploma - undefined
Lakeland High School
Rathdrum, IDSkills
- Outbound Sales Prospecting
- Negotiation
- Lead Generation & Appointment Setting
- Cold Calling & Email Campaigns
- CRM Tools & Pipeline Management
- Highly professional
- Excellent teamwork
- Lead follow up
- Buyer representation
- Client management
- Sales closing
- Client Relationship Building
- Market Research & Competitive Analysis
- Time Management & Organization
Certification
- Real Estate License (Active)
- Continuing education in sales, negotiation, and business development
Timeline
Real Estate Agent
Silvercreek Realty Group
12.2024 - Current
Real Estate Agent
North Idaho Life W/eXp
09.2020 - 09.2024
Senior Sales Associate
Merrill Lynch Wealth Management
01.1999 - 01.2015
High School Diploma - undefined
Lakeland High School
No Degree - Business Administration
North Idaho College