Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly VandeBogart

Holley,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Correctional Officer

NYSDOCCS
Ovid, NY
08.2018 - Current
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Booked new inmates into facility and processed inmates for release.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Observed behavior of residents individually and in groups.

Part-Time Cosmetologist

Supercuts Hair Salons
Medina, NY
01.2020 - 01.2021
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Consistently received positive performance reviews from guests.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Hair Salon Manager

Supercuts
Le Roy, NY
04.2016 - 08.2018
  • Scheduled employees to maintain adequate coverage during business hours.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Promoted business through marketing initiatives and use of social media.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Managed cash flow, business transactions, banking and accounting processes.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.

Debt Collector

Pioneer Credit Recovery
Perry, NY
08.2014 - 04.2016
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Office Assistant

Crittenden Way Apartments
West Henrietta, NY
08.2013 - 07.2014
  • Delivered clerical support by handling range of routine and special requirements.
  • Developed correspondence letters, memos and emails.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Drafted common document templates for use by executives and employees.
  • Interacted with customers by phone, email or in-person to provide information.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Sales Associate

Payless Shoe Source
West Henrietta, NY
08.2013 - 07.2014
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Prepared large cash deposits with zero discrepancies.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Solved customer challenges by offering relevant products and services.

Server

Charcoal Corral & Silver Lake Twin-drive In
Perry, NY
04.2012 - 08.2013
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

No Degree - Criminal Justice

Monroe Community College
Rochester, NY

No Degree - Business Management

Monroe Community College
Rochester, NY

License - Cosmetology

Continental School of Beauty
Rochester, NY
04.2016

High School Diploma -

Perry Central High School
Perry, NY
06.2013

Skills

  • Firearms Training
  • Ethics
  • Safety Precautions
  • Time Management
  • Sound Judgment
  • Practical Problem Solving
  • Detail-Oriented
  • File Maintenance
  • Self-discipline
  • Stress Management
  • Decisiveness
  • Safety and Security

Certification

  • Licensed Cosmetologist - 2016 to current

Timeline

Part-Time Cosmetologist

Supercuts Hair Salons
01.2020 - 01.2021

Correctional Officer

NYSDOCCS
08.2018 - Current

Hair Salon Manager

Supercuts
04.2016 - 08.2018

Debt Collector

Pioneer Credit Recovery
08.2014 - 04.2016

Office Assistant

Crittenden Way Apartments
08.2013 - 07.2014

Sales Associate

Payless Shoe Source
08.2013 - 07.2014

Server

Charcoal Corral & Silver Lake Twin-drive In
04.2012 - 08.2013

No Degree - Criminal Justice

Monroe Community College

No Degree - Business Management

Monroe Community College

License - Cosmetology

Continental School of Beauty

High School Diploma -

Perry Central High School

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