Kelly Veazey
Sacramento,CA
Summary
Detail-oriented customer service representative skilled in active listening and critical thinking. Proven ability to resolve inquiries and enhance customer satisfaction through effective de-escalation techniques.
Very hard working and is always reaching for the next goal with their eye on the prize.
Dedicated customer service professional experienced in managing inquiries and enhancing satisfaction levels. Strong skills in data entry and detail orientation, with a track record of resolving disputes efficiently and maintaining high service standards.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
Sacramento, CA
04.2025 - Current
- Assisted customers with orders, ensuring clarity and accuracy in transactions.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Operated point-of-sale system efficiently for seamless order processing.
- Collaborated with team members to maintain a clean and organized work environment.
- Managed inventory levels, assisting in restocking supplies as needed.
- Educated customers on menu items, promoting special offers effectively.
- Supported delivery coordination to ensure timely order fulfillment for customers.
Appointment Setter
K-Designers
Rancho Cordova, CA
02.2021 - 11.2023
- Scheduled appointments for client consultations, optimizing daily calendars for efficiency.
- Communicated effectively with clients to understand needs and tailor appointment settings accordingly.
- Utilized CRM systems to track interactions and manage follow-ups with potential clients.
- Coordinated with sales teams to align appointment strategies with business goals and target markets.
- Implemented feedback mechanisms to enhance client engagement during appointment scheduling process.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
Stock Crew Lead
DD's Discount Store
North Highlands, CA
10.2019 - 12.2019
- Supervised stock replenishment and organization to enhance inventory accessibility.
- Trained new team members on stocking procedures and safety protocols.
- Coordinated efficient layout designs for optimal product placement and visibility.
- Ensured timely execution of promotional set-ups according to company guidelines.
Key Holder
Dollar General Market
Sacramento, CA
09.2017 - 09.2019
- Supervised store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, restocking shelves to maintain product availability for customers.
- Trained and mentored new staff on operational procedures and customer service best practices.
- Analyzed sales trends to optimize product placement and drive customer engagement.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
- Coordinated daily cash handling processes, ensuring accurate financial transactions.
- Implemented loss prevention strategies, reducing shrinkage through vigilant monitoring practices.
Customer Service Representative
Advanced Call Center Technologies LLC
North Highlands, CA
06.2015 - 06.2017
- Adapted to fast-paced conditions while maintaining high service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
White Oak High School
Ben Lomond, CA05-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center / Call cue
- Schedule appointments
- Record keeper
- De escalation techniques
- Detail oriented
- Type 30 wpm
Timeline
Customer Service Representative
Domino's Pizza
04.2025 - Current
Appointment Setter
K-Designers
02.2021 - 11.2023
Stock Crew Lead
DD's Discount Store
10.2019 - 12.2019
Key Holder
Dollar General Market
09.2017 - 09.2019
Customer Service Representative
Advanced Call Center Technologies LLC
06.2015 - 06.2017
High School Diploma -
White Oak High School