Kelly Villasana
El Paso
Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.
Overview
9
9
years of professional experience
Work History
Social Media Moderator
Teleperformance
08.2021 - Current
- Reviewed, classified or eliminated highlyImproved user experience by monitoring and addressing inappropriate content on social media platforms. sensitive content uploaded by users to meet defined social media parameters.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Improved operations through consistent hard work and dedication.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
Delivery Driver
O Reilly's Auto Parts
04.2019 - 12.2019
- Provided excellent service to guests and employees
- Recorded each delivery using proper paperwork before leaving store
- Completed rush deliveries on tight timetables to satisfy customer needs
- Maintained clean and orderly appearance while on shift
Customer Sales Representative
Conduent Business Services, L&c
06.2018 - 12.2018
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Offered exceptional customer service to differentiate and promote the company brand
- Resolved product issues and shared benefits of new technology
Beauty Advisor / Cashier
Sally Beauty
04.2017 - 04.2018
- Assessed customer needs and responded to questions
- Worked with customer service to resolve issues
- Unboxed new merchandise
- Provided professional and courteous service at all
- Times Provided professional and courteous service at all time as well
- Give advice to the beauty community that comes in
Cashier/ Customer Service
Family Dollar
11.2015 - 12.2016
- Developed highly empathetic client relationships and earned a reputation for exceeding sales goals
- Successfully interacted with customers and retail buyers to expedite orders
- Worked as a team member performing cashier duties, product assistance, and cleaning
Education
Associate of Arts - Early Education
El Paso Community College
El Paso, TXCertificate - cosmetology
El Paso Community College
El Paso, TX12.2016
Skills
- Punctual
- Team Worker
- Hard worker
- Responsible and reliable
- Sales expertise
- Dependable
- Respectful
- Efficient multi-tasker
- Diligent
- Self-starter
- Strong work ethic
Affiliations
Student of the month October 2014
Timeline
Social Media Moderator
Teleperformance
08.2021 - Current
Delivery Driver
O Reilly's Auto Parts
04.2019 - 12.2019
Customer Sales Representative
Conduent Business Services, L&c
06.2018 - 12.2018
Beauty Advisor / Cashier
Sally Beauty
04.2017 - 04.2018
Cashier/ Customer Service
Family Dollar
11.2015 - 12.2016
Associate of Arts - Early Education
El Paso Community College
Certificate - cosmetology
El Paso Community College
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