Kelly Viola
1st Colonial Community Bank
Bellmawr,NJ
18
years of professional experience
Detail-oriented Deposit Operations Specialist with expertise in banking software, regulatory compliance, and transaction processing. Committed to enhancing operational efficiency and accuracy.
Work History
Deposit Operations Specialist
5 Years 6 Months- Executed daily deposit transactions with precision and meticulous attention to detail.
- Assisted in reconciling discrepancies in customer accounts promptly.
- Collaborated with team members to streamline workflow processes effectively.
- Maintained up-to-date knowledge of banking regulations and compliance standards.
Head Teller
12 Years- Supervised daily branch operations to ensure compliance with banking regulations and policies.
- Trained and mentored team members on customer service excellence and operational procedures.
- Managed cash handling processes, including balancing drawers and overseeing vault transactions.
- Implemented procedures to enhance transaction accuracy and minimize errors in cash processing.
Head Teller
5 Years 6 Months- Led initiatives to improve customer satisfaction through effective communication and problem resolution.
- Coordinated training sessions focused on new banking software and customer service protocols.
- Analyzed branch performance metrics to identify areas for operational improvement and efficiency gains.
- Developed workflows that streamlined teller operations, enhancing overall productivity within the team.
Education
- Education
High School Diploma
- Cosmetology
Skills
Core technical skills in banking software
Regulatory compliance
Transaction processing
Highly dependable
Timeline
Deposit Operations Specialist
Midpenn Bank
02.2021 - CurrentRead More
Head Teller
1st Colonial Community Bank
08.2014 - CurrentRead More
Head Teller
Audubon Savings Bank
02.2009 - 08.2014Read More
Camden County College
from Education
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Sterling High School
High School Diploma
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Empire Beauty School
from Cosmetology
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