Denzel Damis
Summary
Detail-oriented Deposit Operations Specialist with 2 years of experience in CIF and IRA/HSA operations. Skilled in processing transactions, managing inquiries, and delivering customer service. Excel in fast-paced banking environments while adhering to security protocols and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Deposit Operations Specialist
Ion Bank
Naugatuck
06.2024 - Current
- Processed customer deposits and withdrawals efficiently and accurately.
- Managed daily deposit operations and processing of customer transactions.
- Maintained compliance with banking regulations and internal policies.
- Resolved discrepancies in deposit accounts, ensuring accurate and timely updates.
- Resolved customer inquiries regarding deposit accounts in a timely manner.
- Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
- Implemented improvements to enhance deposit processing efficiency.
- Utilized banking software to manage account information effectively.
- Collaborated with team members to streamline operational workflows.
- Identified opportunities for process improvement within the department.
- Documented and reported discrepancies, following up to ensure prompt resolution.
- Handled returned mail and processed foreign items.
- Processed documents for new account holders.
- Verified accuracy of customer information in system databases.
- Adhered to regulatory requirements and maintained customer confidentiality.
- Updated policies and procedures related to deposit operations functions.
- Coordinated with departments to streamline transaction processing and enhance operational flow.
- Assisted with internal and external audits.
- Reviewed and processed retirement account applications and transactions.
- Researched customer inquiries regarding deposits and withdrawals.
- Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
Benefits Advocate (Remote)
Benelynk
Milford
07.2021 - 01.2024
- Screen members to see if they are eligible for the Medicare Savings Program and Low-Income Subsidy Program.
- Work with potentially eligible members to complete state application for the Medicare Savings Program.
- Facilitated access to community referral programs for food, utility bills, transportation, home repairs, and housekeeping services.
- Follow up with members to receive back application and documents for the state.
- Coordinated follow-up with members to ensure timely receipt of applications and documents for state submission.
- Verified returned documents from members to confirm completeness and compliance with state requirements.
- Submit the members' application and documents to the state for review.
Education
High School diploma -
Central High School
Bridgeport, CTSkills
- Banking software
- Regulatory compliance
- Document verification
- Transaction auditing
- Order Entry
- Account Management
- Account reconciliation experience
- Bank operations knowledge
- Bank audit experience
- Process improvement
- Operational efficiency
- Customer Service
- Analytical thinking
- Decision-making
- Problem solving
- Time management
- Detail orientation
- Workflow optimization
- Microsoft Excel
- Microsoft Word
- PowerPoint and Excel
- Office productivity suite
- Office software proficiency
- Adobe PDF
- Computer Literacy
- Leadership
- Communication
- Interpersonal skills
- Team collaboration
- Rapport Building
- Conflict resolution
- Attention to detail
- Record maintenance
- Security compliance
- Analytical thinking
Timeline
Deposit Operations Specialist
Ion Bank
06.2024 - Current
Benefits Advocate (Remote)
Benelynk
07.2021 - 01.2024
High School diploma -
Central High School