Erica Williams
Oklahoma City,OK
Summary
Results-driven professional with a strong background in deposit operations and customer service. Proficient in utilizing banking software and resolving discrepancies to improve customer satisfaction. Eager to contribute to operational excellence and enhance service delivery.
Overview
8
8
years of professional experience
Work History
Deposit Operations Specialist
Ttec corporation
Oklahoma City, Oklahoma
09.2024 - 05.2025
- Processed customer deposits efficiently using banking software systems.
- Collaborated with team members to resolve deposit-related inquiries promptly.
- Documented, reported and followed up on discrepancies.
First Notice of Loss
TTEC
Oklahoma City, Oklahoma
05.2023 - 10.2023
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Technical Support Representative
Xerox Inc /Apple Inc
Oklahoma City, Oklahoma
10.2019 - 01.2022
- Provided technical support for Apple products via phone and chat.
- Managed escalated cases with empathy and professionalism.
- Maintained up-to-date knowledge of product updates and changes.
Customer Service Representative
Advanced Call Center Technologies LLC
Berwyn, Pennsylvania
03.2017 - 04.2018
- Managed high-volume calls while maintaining customer satisfaction.
- Documented customer interactions in the company's CRM system accurately.
- Provided product information and support to enhance customer experience.
Education
Associate of Applied Science - Business Management
Brown Mackie College
Oklahoma City, OK03-2014
Skills
- Deposit processing
- Banking software
- Data documentation
- Discrepancy resolution
- Customer inquiries
- Customer service
Affiliations
After High School Graduation enrolled into the Army and was Army Reserve for over three years.
Timeline
Deposit Operations Specialist
Ttec corporation
09.2024 - 05.2025
First Notice of Loss
TTEC
05.2023 - 10.2023
Technical Support Representative
Xerox Inc /Apple Inc
10.2019 - 01.2022
Customer Service Representative
Advanced Call Center Technologies LLC
03.2017 - 04.2018
Associate of Applied Science - Business Management
Brown Mackie College