Monica DiLauro
Las Vegas,NV
Summary
Results-driven professional with extensive experience at Mountain America Credit Union, excelling in account management and regulatory compliance. Proven ability to enhance customer satisfaction through effective deposit processing and training. Skilled in banking software and financial analysis, consistently resolving inquiries and establishing strong client relationships.
Overview
12
12
years of professional experience
Work History
Deposit Operations Specialist
Mountain America Credit Union
Sandy, UT
02.2025 - 12.2025
- Assisted members with account inquiries and resolved issues promptly.
- Maintained compliance with financial regulations and internal policies consistently.
- Provided training support to new staff on deposit processing procedures.
- Utilized banking software to manage member accounts and transactions effectively.
- Processed documents for new account holders.
- Adhered to regulatory requirements and maintained customer confidentiality.
- Coordinated with other departments to ensure smooth processing of transactions.
- Assisted in the setup of new accounts for customers.
- Ensured compliance with applicable laws and regulations governing deposit operations.
- Resolved customer inquiries regarding deposit accounts in a timely manner.
Mortgage Collections Specialist
Flagstar Bank
Troy, MI
01.2021 - 01.2022
- Communicated with clients to resolve payment issues and establish repayment plans.
- Documented account interactions in the bank's collections software system.
- Provided support during escalated customer inquiries and disputes regarding payments.
- Maintained accurate records of collection activities and customer communications.
- Performed regular follow up calls with customers who had missed payments or were behind on their mortgage payments.
- Processed payments received from customers according to company guidelines.
- Conducted skip tracing activities when necessary to locate missing borrowers or co-signers.
Credit Specialist
Capital One
Las Vegas, NV
09.2013 - 06.2018
- Reviewed applications to determine creditworthiness and compliance with policies.
- Educated clients on credit products and services to enhance financial understanding.
- Evaluated customer payment patterns to determine creditworthiness and recommend actions accordingly.
- Conducted financial analysis on customer's accounts and credit history.
Education
Some College (No Degree) - Healthcare administration
University of Phoenix
Tempe, AZSkills
- Account management
- Deposit processing
- Regulatory compliance
- Banking software
- Customer onboarding
- Financial analysis
Timeline
Deposit Operations Specialist
Mountain America Credit Union
02.2025 - 12.2025
Mortgage Collections Specialist
Flagstar Bank
01.2021 - 01.2022
Credit Specialist
Capital One
09.2013 - 06.2018
Some College (No Degree) - Healthcare administration
University of Phoenix