ArTreice Taylor
Detroit,MI
Summary
I am a results driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
Work History
Deposit Operations Specialist
USAA/ Dialog Direct
Highland Park, Michigan
08.2021 - 12.2024
- Identified transaction errors when debits and credits did not balance.
- Maintained updated records of all customer deposits and withdrawals.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Assisted in the setup of new accounts for customers.
- Tracked changes in banking regulations that may affect deposit operations processes.
- Performed special services for customers, ordering bank cards and checks.
- Processed documents for new account holders.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
Teller
TCF Bank
Eastpointe, Michigan
06.2018 - 02.2020
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Processed sales transactions to prevent long customer wait times.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Customer Call Center Representative
OnStar
Warren, Michigan
03.2013 - 05.2018
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Prevented key account losses by researching discrepancies and correcting problems.
- Participated in team meetings focused on improving overall performance metrics such as average handle time or first call resolution.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Adhered to all company policies and procedures related to customer service operations.
- Promoted available products and services to customers during service, account management and order calls.
Education
Associate of Science - Business
Henry Ford College
Dearborn, MI05-2014
Graduate Certificate - Medical Biller/Coder
Dorsey College
Clinton Township, MISkills
- Regulatory compliance
- Transaction processing
- Account management
- Record maintenance
- Error resolution
- Data entry
- Banking software
- Customer service
- Problem solving
- Communication skills
- Processing deposits
- Balancing daily deposits
- Debit card dispute claims resolution
- Strong analytical skills
- Experience with account reconciliation
- Pleasant and personable
- Recordkeeping and documentation
Timeline
Deposit Operations Specialist
USAA/ Dialog Direct
08.2021 - 12.2024
Teller
TCF Bank
06.2018 - 02.2020
Customer Call Center Representative
OnStar
03.2013 - 05.2018
Associate of Science - Business
Henry Ford College
Graduate Certificate - Medical Biller/Coder
Dorsey College