Joyceanne Galinato

Monitored and reconciled virtual vault transactions for clients using cash deposit services.

• Performed daily balancing and reconciliation of client deposit activities.
• Analyzed discrepancies between reports, cash pickups, and bank records, resolving issues efficiently.
• Maintained accurate records of all deposit activities and adjustments.
• Generated and distributed daily, weekly, and monthly reconciliation reports.
• Prepared end-of-month audit certifications to ensure compliance.
• Verified daily reports to confirm all postings were accurate with no adjustments required.
• Oversaw daily uploads from Brinks and Loomis, ensuring proper fund allocation.

• o Process deposits and transactions accurately and timely manner
  o Heavy cash handling
  o Balance cash drawer daily
  o Cross trained in the MPX and change order room
  o Cross trained in balancing Branch cash and GL
  o Assist managers with training other tellers in MPX
  o Cross trained with Brinks balancing,
  -Pulling daily reports to verify all postings are posted with no necessary adjustments and or corrections are needed.
  -Receiving daily uploads from Brinks
  - Monitoring of Brinks compartments to assure funds to supply orders.
• Assisted in training new tellers on procedures and best practices for cash handling.
• Conducted regular audits of cash inventory to ensure compliance with policies.
• Collaborated with management to develop improved cash management strategies.
• Resolved customer inquiries and issues related to account transactions promptly.
• Utilized banking software to record transactions and manage customer accounts effectively.
• Reconciled daily vault transaction totals with general ledger postings.
• Reconciled loan totals and balanced daily cash deposits and bank vault inventory with zero error rate.
• Received incoming shipments of cash from regional branches and verified contents against shipping documents.
• Performed daily balancing of cash drawers to ensure accuracy.

• Performed accurate processing of deposits and transactions within established timelines.
  Handled substantial cash volumes efficiently.
  Ensured daily balance of cash drawer to maintain integrity in financial operations.

• Responsible for overseeing day to day front line operations which include lobby management, adequate window coverage and general supervision of Teller Service Representative.
• Review and resolve teller outages
• Implementing existing policies, procedures, and systems in regards to all teller operations.
• Answer Teller Services Representative questions to resolve more complex problems.
• Developing branch action plan for goal achievement.
• Providing motivational coaching for Teller Service Representatives and supporting their efforts in achieving their annual goals.
• Coordinates back office work assignments for staff.
• Assists Branch Operations Manager with interviews for potential hires.

• Servicing credit union members by providing daily paying and receiving functions which included processing withdraws, loan payments, teller checks and cash advances.
• Ensure members were promptly and professionally serviced.
• Daily balancing of transactions with verification of cash and other negotiable instruments.
• Performed various back office duties.
• Daily vault transactions and balancing.
• Training for all new teller hires.
• Experiences in BSA and basic compliance regulations.

• Process member request over the phone which includes transfers, loan payments, and credit card payments.
• Setting up internal transfers.
• Account maintenance.
• Open accounts.
• Input loan applications.

• Member relations, assist with disputes and cross selling credit union products and services.
• Open and close accounts.
• Vault teller for main vault and teller cash dispenser.
• Balancing of vault and branch.
• ATM/Debit card orders and disputes.
• IRA/Fiduciary accounts.
• Notary.

• Customer service.
• Cash handling.
• Cashing out wagering tickets.
• Write out wagering tickets.