Pamela Picard
Broken Arrow,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Deposit Operations Specialist
Vast Bank
07.2019 - Current
- Maintains confidentiality of bank's customers and adheres to all regulatory requirements.
- Process incoming and outgoing wires
- Handles ATM service maintenance and disputes.
- Process chargebacks
- Review mobile deposits
- Review large dollar signatures on checks for possible fraudulent items
- Bank statement research
Bank Teller
Equity Bank
04.2016 - 07.2019
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Logged cashier's checks and other transactions to maintain accurate account records.
Bank Teller
Prosperity Bank
04.2015 - 12.2015
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
Bank Teller
Mutual Of Omaha Bank
12.2012 - 09.2014
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
Sales Associate
Smart & Final
04.2011 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
GED -
Mohave Community College, Bullhead City, AZ
Bullhead City, AZ03.2010
Skills
- Regulatory Compliance
- Signature Verification
- Fraud Detection
- Team Cooperation
- Relationship Building and Management
- Customer Service
- Cash Handling
Timeline
Deposit Operations Specialist
Vast Bank
07.2019 - Current
Bank Teller
Equity Bank
04.2016 - 07.2019
Bank Teller
Prosperity Bank
04.2015 - 12.2015
Bank Teller
Mutual Of Omaha Bank
12.2012 - 09.2014
Sales Associate
Smart & Final
04.2011 - 12.2012
GED -
Mohave Community College, Bullhead City, AZ