Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Picard

Broken Arrow,OK

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Deposit Operations Specialist

Vast Bank
07.2019 - Current
  • Maintains confidentiality of bank's customers and adheres to all regulatory requirements.
  • Process incoming and outgoing wires
  • Handles ATM service maintenance and disputes.
  • Process chargebacks
  • Review mobile deposits
  • Review large dollar signatures on checks for possible fraudulent items
  • Bank statement research

Bank Teller

Equity Bank
04.2016 - 07.2019
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Bank Teller

Prosperity Bank
04.2015 - 12.2015
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.

Bank Teller

Mutual Of Omaha Bank
12.2012 - 09.2014
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.

Sales Associate

Smart & Final
04.2011 - 12.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

GED -

Mohave Community College, Bullhead City, AZ
Bullhead City, AZ
03.2010

Skills

  • Regulatory Compliance
  • Signature Verification
  • Fraud Detection
  • Team Cooperation
  • Relationship Building and Management
  • Customer Service
  • Cash Handling

Timeline

Deposit Operations Specialist

Vast Bank
07.2019 - Current

Bank Teller

Equity Bank
04.2016 - 07.2019

Bank Teller

Prosperity Bank
04.2015 - 12.2015

Bank Teller

Mutual Of Omaha Bank
12.2012 - 09.2014

Sales Associate

Smart & Final
04.2011 - 12.2012

GED -

Mohave Community College, Bullhead City, AZ

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Pamela Picard