Billie Jo Buck
2713 Perry Highway Lot #5 Hadley,PA
Summary
Enthusiastic individual with experience in customer service, cash handling, knowledge of bank products. Reliable and honest professional dedicated to meeting goals by processing high volumes of error-free transactions.
Overview
13
13
years of professional experience
Work History
Deposit Operations Specialist
Mercer County State Bank
12.2025 - Current
- Manage account reconciliations to ensure compliance with regulatory standards.
- Participate in internal audits conducted by the bank''s audit department or external regulators, providing necessary documentation and addressing any concerns raised during the review process.
- Process chargebacks for delinquent accounts.
- Process account maintenance requests and checked for alignment with bank policy.
- Developed comprehensive procedural documentation for deposit operations processes to maintain consistency and accuracy across the organization.
Bank Teller
Mercer County State Bank
08.2024 - 12.2025
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Customer Service Representative
Highmark Blue Cross and Blue Shield
02.2023 - 08.2024
- Resolve customer inquires
- Answering phones and greeting members
- Maintain confidentiality
- Entering information into database
Administrative Assistant
Town of Greenville
07.2022 - 02.2023
- Daily deposit and bank reconcile
- Handle delinquent accounts
- Answering phones and greeting clients
Network Administrative Assistant
Mercer County Head Start
07.2013 - 07.2022
- Input family information into database
- Entering end of the month paperwork
- Answering phones and greeting clients
Education
CDA Certification - undefined
Penn State University
Sharon, Pa07-2009
High School Diploma - undefined
Commodore Perry High School
Hadley, Pa06-1989
Skills
- Attention to detail
- Professionalism and courtesy
- Customer relationship management
- Efficient workflow management
- Banking software
- Cash handling and management
- Account management
- Data entry efficiency
- Decision-making
Timeline
Deposit Operations Specialist
Mercer County State Bank
12.2025 - Current
Bank Teller
Mercer County State Bank
08.2024 - 12.2025
Customer Service Representative
Highmark Blue Cross and Blue Shield
02.2023 - 08.2024
Administrative Assistant
Town of Greenville
07.2022 - 02.2023
Network Administrative Assistant
Mercer County Head Start
07.2013 - 07.2022
CDA Certification - undefined
Penn State University
High School Diploma - undefined
Commodore Perry High School
Professional References
- Robert L Snyder, Perry Highway, Sheakleyville, PA 16151, 724-253-2384
- Lauren Tabachka, Hadley Road, Hadley, PA 16130 412-544-1234
- Jo Ann Brocklehurst, Baker Road, Greenville, PA 16125 814-547-3425