Kelly Vizer
Oconto
Summary
Dynamic Member Services Representative with proven expertise at NEW Credit Union in resolving complex member issues and enhancing satisfaction. Skilled in complaint handling and customer relations, I foster loyalty through empathetic communication. Adept at multitasking and data entry, I consistently maintain high standards of service and professionalism.
Overview
3
3
years of professional experience
Work History
Member Services Representative
NEW Credit Union
08.2024 - Current
- Resolved escalated member issues professionally, demonstrating empathy and understanding while maintaining company guidelines.
- Handled delicate situations diplomatically to maintain positive relationships between the organization and its valued members.
- Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.
- Developed strong relationships with members, leading to increased loyalty and a positive brand image.
- Served as primary point of contact for members seeking information about services offered by the organization.
Crew Member
McDonald's
06.2022 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Oconto High School
Oconto, WI05-2025
Skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Money handling
- Phone etiquette
- Customer relations
Languages
Spanish
Professional Working
Timeline
Member Services Representative
NEW Credit Union
08.2024 - Current
Crew Member
McDonald's
06.2022 - 10.2023
Oconto High School
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