Kelly Walker
Levittown,PA
Summary
Hardworking self starter and employee with customer service, multitasking, and time management abilities. Devoted to giving every client and colleague a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Consumer Care Advisor
Estee Lauder Companies Inc
Bristol, PA
01.2023 - Current
- Provided exceptional support to consumers via phone, email, and chat, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
- Resolved consumer problems, escalating complex issues to the appropriate team in a timely manner
- Maintained in-depth knowledge of company brands, products and services to offer accurate information and solutions tailored to consumers needs
- Updated and maintained consumer records in the Salesforce system, ensuring data accuracy
- Gathered and analyzed consumer feedback to identify trends and suggest improvements to enhance service quality and efficiency
- Assisted in training new team members and sharing best practices
- Met and exceeded performance metrics such as average call handling time, high consumer satisfaction survey scores, and contacts per hour
- De-escalated challenging cases with professionalism and empathy, ensuring positive consumer experiences and a high-touch service
Real Estate Agent
Honest Real Estate
Philadelphia, PA
04.2021 - Current
- Provided expert guidance on market conditions, pricing strategies, mortgage options, legal requirements, and related real estate matters
- Drove property sales through strategic advertising, hosting open houses, and active participation in multiple listing services (MLS)
- Planned and coordinated client appointments from initial consultation through to closing, ensuring a seamless and professional experience
- Created and managed engaging social media content to enhance property visibility and attract potential buyers and sellers
- Balanced multiple client relationships, advocating for their needs and ensuring their interests were prioritized throughout the transaction process
Business Manager
Self-employed
Fallsington, PA
01.2017 - 01.2023
- Developed, updated, and managed comprehensive business plans to drive strategic growth and operational success
- Designed and executed marketing and merchandising strategies across multiple platforms to enhance brand presence and drive sales
- Analyzed costs and profits to ensure financial health and foster business growth
- Conducted ongoing research to maintain competitive edge and identify opportunities for innovation and improvement
- Managed all customer interactions through social media, email and phone communications, ensuring exceptional service and satisfaction
- Represented the business at small pop-up market events, effectively promoting products and services to a targeted audience and enhancing brand visibility
Education
Archbishop Ryan High School
PhiladelphiaSkills
- Client Confidentiality
- Follow-up skills
- Quality Assurance
- Customer Service
- Critical Thinking Skills
- Creative Problem-Solving
- Goal Setting
- Attention to Detail
- Product Knowledge
- Data Collection
- Buyers' agent
- Real estate development
- Contract Negotiation
- Social Media Marketing
- Honest and ethical
- Pennsylvania licensed real estate agent
Timeline
Consumer Care Advisor
Estee Lauder Companies Inc
01.2023 - Current
Real Estate Agent
Honest Real Estate
04.2021 - Current
Business Manager
Self-employed
01.2017 - 01.2023
Archbishop Ryan High School
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