Kesha Parks
Montgomery,AL
Summary
Dynamic Preventive Health Care Advisor at Life Line Screening with a proven track record in care coordination and patient education. Expert in crisis intervention and relationship building, successfully enhancing patient outcomes. Recognized for optimizing processes and improving efficiency while maintaining client confidentiality and delivering exceptional customer service.
Overview
2022
2022
years of professional experience
Work History
Preventive Health Care Advisor
Life Line Screening
- Implemented care plans for improved patient outcomes and overall health.
- Established rapport quickly with new clients through genuine empathy while maintaining professional boundaries.
- Conducted comprehensive assessments, identifying individual needs and resources for optimal care.
- Provided crisis intervention when necessary by employing active listening skills while assessing risk levels.
CRP Specialist
Edfinancial Services
- Supported the development of a robust risk management culture within the organization, reinforcing the importance of responsible lending practices and prudent decision-making at all levels.
- Reduced delinquency rates by proactively monitoring account performance and taking corrective action as needed to address potential issues before they escalated.
- Conducted comprehensive risk assessments for clients, mitigating potential financial losses and protecting company assets.
- Optimized CRP processes by implementing innovative strategies and techniques, resulting in improved efficiency.
Demographics
Alabama State College
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Support Representative
Aloricia
Montgomery Alabama
01.2021 - 04.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Improved first-call resolution rates by effectively utilizing available resources during customer interactions.
- Collaborated with team members to share best practices, ensuring a consistent approach to customer support across the organization.
- Participated in quality assurance initiatives by providing feedback on call recordings, helping identify areas for improvement within the team''s performance.
Education
Associate In Electronics Engineering Technology - Law
South College
Montgomery Alabama High School Diploma - General Studies
Carver Sr High School
Montgomery Al05.1992
Skills
- Data entry proficiency
- Care coordination
- Motivational interviewing
- Client confidentiality
- Healthcare
- Customer service
- Attention to detail
- Multitasking
- Patient care
- Critical thinking skills
- Organizational skills
- HIPAA compliance
- Patient safety
- Verbal and written communication
- Creative problem solving
- Patient education
- Patient confidentiality
- Relationship building
- Office administration
- Scheduling
- Payment collection
Languages
English
Native or Bilingual
Timeline
Customer Service Support Representative
Aloricia
01.2021 - 04.2021
Preventive Health Care Advisor
Life Line Screening
CRP Specialist
Edfinancial Services
Demographics
Alabama State College
Associate In Electronics Engineering Technology - Law
South College
High School Diploma - General Studies
Carver Sr High School