Kelly Watters
Ronkonkoma,NY
Summary
Experienced waitress and bartender with a strong focus on customer service and multitasking. Demonstrated ability to maintain a positive attitude and provide exceptional service in fast-paced environments. Skilled in suggestive selling and responsible alcohol service, with expertise in training and development as a team player.
Overview
20
20
years of professional experience
Work History
Waitress
Paddy's Loft
Massapequa, NY
09.2022 - 01.2025
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
- Ensured accuracy in managing cash and credit card transactions.
- Continuously monitored tables for any additional requests or assistance needed by guests.
- Managed closing duties such as counting money and cleaning.
- Greeted and escorted guests to tables, fostering warm welcome.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Contributed positively to the team atmosphere in order to promote an enjoyable work environment.
- Restocked condiments, silverware, and napkins throughout the shift as needed for optimal guest satisfaction.
- Thoroughly cleaned assigned station before end of shift including wiping down surfaces and stocking items as needed.
- Provided prompt attention to all guests' needs throughout their dining experience.
- Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards.
- Engaged in suggestive selling techniques when taking orders from guests.
- Cleared dishes promptly after each course was completed while ensuring table settings were reset properly.
- Trained new employees on restaurant policies.
- Collaborated effectively with restaurant staff to ensure timely delivery of orders to customers.
- Informed customers about daily specials, increasing sales of popular food items or dishes..
Bartender & Waitress
Campagne House
Bethpage
09.2018 - 09.2022
- Ability to work under pressure in a fast paced environment amid distractions and interruptions
- Clean glasses, utensils and bar equipment
- Closeout reports, money and liquor orders
- Commonly worked as solitary bartender with the top priority of ensuring member satisfaction
- Created, suggested and mixed special drinks for guests depending on their tastes
- Deliver outstanding customer service to guests through communication and connection
- Ensuring that customers receive efficient and prompt service
- Excelled in serving mixed drinks and beer in an overly chaotic, loud, outdoor environment
- Fosters productive relationships with customers
- Keeping the bar area stocked and clean, taking orders, making drinks, all while maintaining conversations with guests
- Opened and closed bar according to management standards
- Responsible for the safety and well-being of all bar guests
- Training and job division for support staff
Bartender, Waitress & Corporate Trainer
Applebees
Lindenhurst
06.2005 - 08.2018
- Supervising new staff
- Ensuring that all customers are satisfied with accuracy, precision, and speed
- Able to work well under stress
- Assisting kitchen and bar with food and beverage preparation
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Communicate with the guests and provide assistance with their queries
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests
- Ensure timely delivery of all food & beverage items to customers
- Establish and build enduring relationships with customers to ensure repeating business
- Learning the names of & building relationships with regular customers
- Learn menu items and be able to describe them appropriately to guests
- Promoted teamwork and positive attitude among co-workers
- Promptly respond to guests with any additional request
- Promptly served all food courses and alcoholic beverages to guests
- Providing excellent customer service
Education
High School Diploma -
Lindenhurst High School
Lindenhurst06.2003
Skills
- Customer service
- Strong multitasking
- Highly reliable
- Outgoing personality
- Team player attitude
- Customer service expertise
- Handling difficult customers
- Engaging personality
- Cleanliness and hygiene
- Memory retention
- Payment processing
- Responsible alcohol service
- Beverage preparation
- Food service
- New hire training
- Suggestive selling
- Alcohol awareness
- Hospitality service expertise
- Team training and development
- Classic cocktails
- Complex Problem-solving
- Menu memorization
- Changing beer kegs
- Staff management
- Health codes compliance
- Creative mixology
- Drink preparation techniques
- Preparing garnishes
- Aloha POS
- Wine and liquor expertise
- Cocktail list development
- Organizational growth
- Mixology
- Bar restocking
- Bar service preparation
Timeline
Waitress
Paddy's Loft
09.2022 - 01.2025
Bartender & Waitress
Campagne House
09.2018 - 09.2022
Bartender, Waitress & Corporate Trainer
Applebees
06.2005 - 08.2018
High School Diploma -
Lindenhurst High School