Kelly Russell
Richland ,WA
Summary
Energetic Sales Associate with a solid understanding of the retail industry. Excellent customer service, communication and listening skills with cash management and POS systems experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager
Macy’s
Wenatchee, Wa
04.2015 - Current
- Led sales team to exceed quarterly revenue targets through strategic planning and execution.
- Developed training programs enhancing team performance and product knowledge across departments.
- Analyzed market trends to identify new business opportunities and optimize product offerings.
- Collaborated with merchandising to ensure alignment of inventory with customer demands and preferences.
- Implemented customer feedback systems resulting in improved service delivery and satisfaction ratings.
Master Esthetician
Dr Fairbanks
Salt Lake City, Ut
03.2015 - 10.2015
Server
Mojo’s Cafe
Cashmere, WA
05.2015 - 05.2015
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely service and accurate order delivery.
- Trained new team members on menu offerings, service standards, and operational procedures.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
Education
Associate of Science - business
University of Southern California
Los Angeles, CA01.1995
Skills
- Retail merchandising specialist
- Cash register familiarity
- Customer service-oriented
- Detail-oriented
- Sales experience
- Superior organization ability
- Staff training and development
- Goal-oriented
- Excellent communication skills
- Friendly demeanor
- Strong work ethic
- Basic administrative knowledge
Certification
- Certified Mac Makeup Artist.
- Certified in all Laser Equipment.
Timeline
Server
Mojo’s Cafe
05.2015 - 05.2015
Sales Manager
Macy’s
04.2015 - Current
Master Esthetician
Dr Fairbanks
03.2015 - 10.2015
Associate of Science - business
University of Southern California