Kelly Wells
DeLand
Overview
18
18
years of professional experience
Work History
Pharmacy Technician II
Humana
04.2021 - Current
- Inbound call center for Medicare members.
- Placing requests for refills
- Updating demographics
- Adding POAs
- Faxing requests for refills
- Reviewing all MDOs with any follow-up
- Reviewing any cost savings programs
Customer Care Rep /Rx Plus Pharmacy
AdventHealth
11.2019 - 04.2021
- Inbound call center for placing orders on refill for medical prescriptions
- Place overrides for patients that are need for medication
- Educate Patients on how the website works also, what is expected when placing orders with Rx pharmacy.
Team Lead
Bright House Networks
01.2008 - 11.2015
- Managed customer service calls for clients requesting a supervisor
- Collaborated with other teams to analyze options and solutions for various development activities
- Held team meetings for 12+ agents to provide policy updates and new organizational information
- Completed employee evaluations relative to AHT, ACW, time off, and corrective action.
Education
High School Equivalency Diploma - undefined
University of the State of New York Education Department
Binghamton, NY06.1988
High School Equivalency Diploma - undefined
University of the State of New York Education Department
Binghamton, NY06.1988
Timeline
Pharmacy Technician II
Humana
04.2021 - Current
Customer Care Rep /Rx Plus Pharmacy
AdventHealth
11.2019 - 04.2021
Team Lead
Bright House Networks
01.2008 - 11.2015
High School Equivalency Diploma - undefined
University of the State of New York Education Department
High School Equivalency Diploma - undefined
University of the State of New York Education Department