Overview
Work History
Education
Timeline
Generic

Kelly Wells

DeLand

Overview

18
18
years of professional experience

Work History

Pharmacy Technician II

Humana
04.2021 - Current
  • Inbound call center for Medicare members.
  • Placing requests for refills
  • Updating demographics
  • Adding POAs
  • Faxing requests for refills
  • Reviewing all MDOs with any follow-up
  • Reviewing any cost savings programs

Customer Care Rep /Rx Plus Pharmacy

AdventHealth
11.2019 - 04.2021
  • Inbound call center for placing orders on refill for medical prescriptions
  • Place overrides for patients that are need for medication
  • Educate Patients on how the website works also, what is expected when placing orders with Rx pharmacy.

Team Lead

Bright House Networks
01.2008 - 11.2015
  • Managed customer service calls for clients requesting a supervisor
  • Collaborated with other teams to analyze options and solutions for various development activities
  • Held team meetings for 12+ agents to provide policy updates and new organizational information
  • Completed employee evaluations relative to AHT, ACW, time off, and corrective action.

Education

High School Equivalency Diploma - undefined

University of the State of New York Education Department
Binghamton, NY
06.1988

High School Equivalency Diploma - undefined

University of the State of New York Education Department
Binghamton, NY
06.1988

Timeline

Pharmacy Technician II

Humana
04.2021 - Current

Customer Care Rep /Rx Plus Pharmacy

AdventHealth
11.2019 - 04.2021

Team Lead

Bright House Networks
01.2008 - 11.2015

High School Equivalency Diploma - undefined

University of the State of New York Education Department

High School Equivalency Diploma - undefined

University of the State of New York Education Department
Kelly Wells