Kelly West
Valdese,NC
Summary
I possess a high level of organization, adapt quickly to new tasks, and excel in diplomatic communication, especially in high-pressure situations. My attention to detail is meticulous, and I flourish in environments with established processes and well-defined expectations. Embracing new challenges is not daunting to me; I approach them with confidence. With CLEAR certification and extensive experience in the field, I am well-equipped to contribute significantly to my new role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Care Manager
Vaya Health
Asheville, NC
01.2022 - Current
- Educated family members about patient's condition, treatments and available resources.
- Ensured that all documentation is completed accurately according to state regulations.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
- Assisted clients in developing and achieving short-term and long-term goals.
- Served as a liaison between clients' families and community agencies providing services to them.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
Day Program Director
Skill Creations Inc.
Morganton, NC
06.2019 - 01.2022
- Maintained records of participant attendance, progress and outcomes.
- Ensured compliance with safety regulations by regularly inspecting facilities and equipment.
- Researched available community resources in order to provide additional support services.
- Provided guidance to staff on best practices related to programming and service delivery.
- Supervised staff members including hiring, training, scheduling, evaluating performance.
- Established partnerships with local organizations and agencies in order to expand access to services for participants.
PROGRAM DIRECTOR/QA QI
Dream Connections Inc.
Burke County, North Carolina
07.2016 - 06.2019
- Implemented a novel (for this agency) Medicaid mental health service definition and day program for Deaf and persistently mentally ill individuals
- Continuing to expand my knowledge of American Sign Language (ASL)
- Developed strategic plans to ensure successful program operations.
- Analyzed data from surveys, focus groups, interviews to inform decision making.
- Directed staff training on technical aspects of programming activities.
- Created and implemented new policies and procedures for the program.
- Collaborated with external partners to leverage resources for the program's success.
QUALITY ASSURANCE DIRECTOR
Dream Connections Inc.
Burke County, North Carolina
10.2014 - 07.2016
- Demonstrated expertise in navigating complex regulatory landscape through comprehensive reading, interpretation, and training on relevant state regulations and statutes
- Ensured accuracy of patient records through review and implementation of corrective measures
- Demonstrated strong interpersonal skills while engaging with stakeholders, clients, and regulatory authorities
- Took initiative in developing and maintaining social media platforms including a Facebook page, website, and overseeing agency email accounts
- Assisted in reviewing and revising policies.
PROVIDER NETWORK SPECIALIST
Mental Health Partners/Partners Behavioral Health
Burke/Catawba Co., North Carolina
01.2009 - 10.2014
- Navigated two mergers and multiple RIFs, successfully adapting to organizational changes while acquiring valuable experience and advancing my career.
- Ensured accurate and consistent application of statutes in all positions held
- Skilled at understanding complex legal language and educating individuals on its practical implementation.
- Performed periodic audits of current contracts to identify discrepancies or inconsistencies.
- Prepared summary reports summarizing findings from investigations into suspected violations.
- Collaborated with departments across the organization to ensure compliance with contractual requirements.
TARGETED CASE MANAGER; Adult, Child, CAP MR/DD
A Caring Alternative
Morganton, North Carolina
02.2008 - 01.2009
- Provided comprehensive support to individuals with diverse needs, including those diagnosed with intellectual and developmental disabilities and mental illness
- Coordinating and facilitating team meetings, as well as building and maintaining plans of care for in-patient psychiatric care.
- Conducted comprehensive assessments of clients to identify needs, strengths, and resources.
- Provided crisis intervention when necessary by utilizing de-escalation techniques and making appropriate referrals for additional support services.
QUALIFIED PROFESSIONAL; Child MH
Quality Mental Health
Lenoir, North Carolina
06.2007 - 02.2008
- Opened new cases, wrote Person Centered Plans, completed treatment requests, facilitated monthly treatment team meetings and provided weekly supervision for up to 14 paraprofessionals and Associate Professionals. Additionally managed inpatient treatment and performed various other duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
QUALIFIED PROFESSIONAL MR/DD/MH
ComServ, Inc.
Morganton, North Carolina
03.2005 - 06.2007
- Managed licensed residential services for three homes while also overseeing ICF services for another home
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Worked effectively in team environments to make the workplace more productive.
SOCIAL WORKER/ADMISSIONS COUNSELOR
Britthaven of Morganton
Morganton, North Carolina
12.2004 - 03.2005
- Managed admissions and discharge plans for nursing facility residents, ensuring coordinated treatment and placement for those leaving the facility.
- Conducted required facility assessments efficiently
- Advised families regarding guardianship arrangements when appropriate.
- Collaborated with family members to provide comprehensive support services to clients.
- Developed individualized service plans with clients to address their identified goals.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
COMMUNITY BASED SERVICES/COUNSELOR TECH
One Love Developmental Services
Salisbury, North Carolina
05.2004 - 12.2004
- Served as a counselor in a residential setting, mentoring and guiding teenage girls of different levels
- Provided 1:1 services within a second grade classroom and the child's home.
- Educated clients about mental health issues using evidence-based approaches.
- Maintained accurate records of client progress according to agency policies and procedures.
Education
Bachelor of Science - Human Services
Gardner-Webb University
Boiling Springs, North Carolina01.2004
Associate in Applied Science - Criminal Justice
Western Piedmont Community College
Morganton, North Carolina01.2001
Skills
- Attention to detail
- Fluent with most computer software
- Experienced with most office equipment
- Dispute Resolution
- Legal Compliance
- Experience in both child and adult mental health
- Experience in both child and adult developmental disabilities
- Database Administration
- Report Writing
- Staff Scheduling
- Business Correspondence
- Vendor Relationship Management
- Regulatory Compliance
- Problem-Solving
- Working with challenging family members/natural supports
- Critical Thinking
- Time Management
- American Sign Language
- Organization
References
Supplied Upon request
Certification
- CLEAR 1 and 2
Languages
sign language
Limited
References
References available upon request.
Timeline
Care Manager
Vaya Health
01.2022 - Current
Day Program Director
Skill Creations Inc.
06.2019 - 01.2022
PROGRAM DIRECTOR/QA QI
Dream Connections Inc.
07.2016 - 06.2019
QUALITY ASSURANCE DIRECTOR
Dream Connections Inc.
10.2014 - 07.2016
PROVIDER NETWORK SPECIALIST
Mental Health Partners/Partners Behavioral Health
01.2009 - 10.2014
TARGETED CASE MANAGER; Adult, Child, CAP MR/DD
A Caring Alternative
02.2008 - 01.2009
QUALIFIED PROFESSIONAL; Child MH
Quality Mental Health
06.2007 - 02.2008
QUALIFIED PROFESSIONAL MR/DD/MH
ComServ, Inc.
03.2005 - 06.2007
SOCIAL WORKER/ADMISSIONS COUNSELOR
Britthaven of Morganton
12.2004 - 03.2005
COMMUNITY BASED SERVICES/COUNSELOR TECH
One Love Developmental Services
05.2004 - 12.2004
Bachelor of Science - Human Services
Gardner-Webb University
Associate in Applied Science - Criminal Justice
Western Piedmont Community College
- CLEAR 1 and 2
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