Kelly Whitfield
San Antonio,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Uber Partner
Uber Eats
San Antonio, TX
03.2022 - 12.2024
- Employed defensive driving techniques to ensure the safety of customers orders and other road users.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
- Contacted customers prior to delivery to coordinate delivery times.
- Adapted quickly to changing traffic conditions and route closures, demonstrating problem-solving skills to maintain timely deliveries.
- Analyzed customer address to determine best route for timely delivery.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
- Carried food in insulated bags to maintain hot or cold temperature.
- Delivered fresh food to customers across local area.
- Provided excellent customer service throughout the delivery process.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Contacted customers if there were delays in delivery due to traffic or other issues.
Truck Driver
TransAm
Laredo, Texas
11.2023 - 02.2024
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Processed shipment documents neatly and efficiently for each load.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Conducted daily DOT pre-trip inspections according to set checklist.
Online Sales Representative
CUTCO
San Antonio, Texas
01.2023 - 03.2023
- Monitored customer feedback to ensure satisfaction with products and services.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Responded promptly to inquiries from existing customers regarding order status or product availability.
- Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
- Monitored actuals, budgets and other strategic management tools to meet sales expectations.
- Resolved customer complaints in a timely manner.
- Followed-up with customers after purchase to ensure satisfaction.
- Collaborated with marketing team to develop targeted campaigns for specific customer segments.
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
Student Volunteer
Gier Community Center
Lansing, Michigan
05.2014 - 03.2015
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Provided assistance to staff in the daily operations of the organization.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Helped with prep, set up, and breakdown of community and public events.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
Cashier
KFC
Lansing , MI
01.2014 - 02.2015
- Processed sales transactions to prevent long customer wait times.
- Adhered to social distancing protocols and wore mask or face shield.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed customer payments quickly and returned exact change and receipts.
- Used suggestive selling techniques to promote add-on sales.
- Counted and balanced cashier drawers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and responded to questions.
Education
CDL License - Truck Driver
Sage Truck School
San Antonio, TX08-2022
High School Diploma -
Eastern High School
Lansing, MI06-2022
Skills
- Situational awareness
- Strong navigation
- Cleanliness
- Efficient driving
- Customer engagement
- Customer service
- Safe driving
- Communication
- Multitasking and organization
- Clean driving record
Timeline
Truck Driver
TransAm
11.2023 - 02.2024
Online Sales Representative
CUTCO
01.2023 - 03.2023
Uber Partner
Uber Eats
03.2022 - 12.2024
Student Volunteer
Gier Community Center
05.2014 - 03.2015
Cashier
KFC
01.2014 - 02.2015
CDL License - Truck Driver
Sage Truck School
High School Diploma -
Eastern High School