Kelly Whitford
Leduc County,Alberta
Summary
Dynamic SR Specialist in System Engineering at AT&T Global Services, skilled at data analysis and project management. Successfully implemented strategies that enhanced client relationships and mitigated project risks, driving significant improvements. Recognized for fostering collaboration among technical teams and delivering actionable insights to leadership for informed decision-making.
Overview
25
25
years of professional experience
Work History
SR SPECIALIST SYSTEM ENGINEERING
AT&T Global Services\
Thornhill, Ontario
02.2006 - 05.2025
- Support technical teams by assisting with assignments, relaying customer feedback, and fostering a positive relationship with team members, and management.
- Presented data to leaders for decision-making, analyzed data to identify an effective strategy, and implemented plans to seize new opportunities.
- Organized client meetings, maintained accessible company files using document management, and communicated project updates.
- Monitored milestone progress, adjusted schedules, identified project risks, and proposed mitigation strategies to ensure success.
Helpdesk Manager
IBM Global Services
Edmonton, Alberta
02.2004 - 01.2006
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various programs.
Helpdesk Manager
IBM Global Services
Vancouver , BC
02.2000 - 02.2004
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Analyzed team performance data to identify areas for improvement and implement corrective actions.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
Education
Bachelor of Computer Science - Computer Science
BCIT
Vancouver, BC01-2000
Microsoft Certified Systems Engineer - Computer Science
BCIT
Vancouver02-2000
Skills
- Data analysis
- Project management
- Risk assessment
- Process improvement
- Technical support
- Customer relationship management
Timeline
SR SPECIALIST SYSTEM ENGINEERING
AT&T Global Services\
02.2006 - 05.2025
Helpdesk Manager
IBM Global Services
02.2004 - 01.2006
Helpdesk Manager
IBM Global Services
02.2000 - 02.2004
Bachelor of Computer Science - Computer Science
BCIT
Microsoft Certified Systems Engineer - Computer Science
BCIT
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