Kelly Whitmyer
Rootstown,OH
Summary
Dedicated Service Scheduler with expertise in appointment scheduling, customer communication, and payment processing. Committed to delivering exceptional service and maintaining accurate records.
Overview
4
4
years of professional experience
Work History
Service Scheduler
sarchione chevrolet
Randolph, Ohio
09.2022 - 06.2026
- Coordinated service appointments for customers using dealership management software to optimize scheduling efficiency.
- Communicated service recommendations and vehicle status updates to customers.
- Maintained detailed records of service requests and customer information in the system, ensuring data accuracy for seamless service delivery.
- Responded promptly to inquiries via phone or email, ensuring excellent customer service.
- Informed customers of service appointment dates and times.
- Processed payments from customers over the phone or online payment systems.
- Assisted in training new staff members on procedures related to scheduling services.
- Managed incoming calls, directing callers to appropriate departments or employees to enhance communication flow.
- Managed phone inquiries and directed voicemails to appropriate staff.
Education
High School Diploma -
Field High Scool
Mogadore, OH06-1984
Skills
- Dealership software
- Appointment scheduling
- Payment processing
- Record maintenance
- Customer communication
- Vehicle care knowledge
Timeline
Service Scheduler
sarchione chevrolet
09.2022 - 06.2026
High School Diploma -
Field High Scool