Primrose Montlvo
Wawaeiole Pl,HI
Summary
Dedicated service advisor with strong customer service skills and a team player mentality. Expertise in service coordination and effective communication, ensuring timely vehicle maintenance and enhanced customer satisfaction.
Overview
23
23
years of professional experience
Work History
Service Advisor
VALLEY ISLE FORD
Kahului, Hawaii
11.2025 - Current
- Provided detailed explanations of services and repairs to customers.
- Communicated service recommendations and addressed customer concerns effectively.
- Assisted customers with vehicle service inquiries and scheduled appointments.
- Coordinated with technicians to ensure timely vehicle inspections and maintenance.
- Processed service orders and maintained accurate records in the system.
- Utilized dealership software to track service history and customer information efficiently.
- Collaborated with team members to enhance customer experience and workflow efficiency.
- Prepared invoices for services rendered and collected payments from customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Finance Manager
Maui Toyota
Kahului, Hawaii
02.2020 - 06.2023
- Managed financial planning processes for sales operations at a leading automotive dealership.
- Analyzed sales data to identify trends and support revenue forecasting efforts.
- Collaborated with sales teams to develop pricing strategies for new vehicle models.
- Ensured compliance with financial regulations and dealership policies in all transactions.
- Supported cross-functional teams by providing financial insights and analysis on projects.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Negotiated contracts with vendors, suppliers, and distributors, ensuring favorable terms.
- Assessed client needs and developed specific strategies to establish financial capabilities.
- Initiated vital financial processes by setting up vendor information and payment structures, defining operational expenses, managing bank accounts and reconciling accounts.
- Structured deals and negotiated with financial institutions to complete financing and funding.
- Increased maintenance contract sales through targeted outreach and customer engagement. from to across multiple quarters.
SERVICE ASSISSTANT MANAGER
Maui Toyota
Kahului, Hawaii
07.2003 - 02.2020
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout the process.
- Implemented process improvements to enhance overall customer satisfaction experience.
- Facilitated communication between technicians and customers regarding service updates.
- Collaborated with customers to offer solutions to service needs.
- Supported service team in scheduling appointments and tracking repairs.
- Assisted in managing daily service operations and workflow efficiency.
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Monitored technician performance and provided feedback on areas needing improvement.
- Trained new staff on service processes and customer interaction protocols.
- Created training plans for new employees entering the service department.
- Assigned tasks to technicians based on their skill level and experience.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored inventory levels of parts and supplies for service department.
- Created written estimates and obtained customer consent to proceed.
- Coordinated with sales team to ensure correct application of warranty coverage.
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Implemented safety protocols designed to protect both customers' property as well as technicians’ wellbeing during repair work.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Defined department goals and monitored performance to direct and enhance daily operations.
Education
High School Diploma -
MAUI HIGH SCHOOL
Kahului, HI05-1986
Skills
- Service scheduling
- Dealership software
- Invoice processing
- Vehicle maintenance
- Customer relationship management
- Customer service
- Communication skills
- Listening skills
- Team player mentality
Timeline
Service Advisor
VALLEY ISLE FORD
11.2025 - Current
Sales Finance Manager
Maui Toyota
02.2020 - 06.2023
SERVICE ASSISSTANT MANAGER
Maui Toyota
07.2003 - 02.2020
High School Diploma -
MAUI HIGH SCHOOL