Kelly Wickham
Poughkeepsie,NY
Summary
Detail-oriented professional with expertise in customer service and food safety. Proven ability to maintain sanitation practices and support team operations, ensuring an exceptional dining experience.
Overview
20
20
years of professional experience
Work History
Hostess/Prep cook/Cleaner/Dishwasher
Cracker Barrel Restaurant
Depew, New York
03.2025 - 06.2025
- Greeted and seated guests in a friendly and efficient manner.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with servers to ensure timely service for guests.
- Supported team during peak hours by managing waitlists effectively.
- Washed and sanitized dishes.
- Prepared salads to order.
- Assisted cooks with any help needed.
- Cleaned and sanitized restaurant after business hours.
- Prepared ingredients by chopping, slicing, and measuring for daily menu items.
Hub Lead/Stocking Associate
Advanced Auto Parts
Williamsville, New York
04.2024 - 01.2025
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Hub Specialist/Stocker/Order Picker
Genuine Auto Parts
Williamsville, New York
06.2022 - 03.2024
- Provided excellent customer service to internal and external customers.
- Coordinated order processing to ensure timely fulfillment of customer requests.
- Managed inventory levels for efficient parts distribution and stock replenishment.
Line cook/Dishwasher/Prep cook
Anchor Bar
Depew, New York
05.2018 - 03.2019
- Followed proper food handling methods and maintained correct temperature of food products.
- Grilled and deep fried various foods from meats to potatoes.
- Maintained organized dishwashing area to ensure smooth workflow during peak hours.
- Operated dishwashing equipment to maintain cleanliness and sanitation standards.
- Prepared ingredients by washing, chopping, and measuring for daily menu items.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
Office Cleaner
Americare Cleaning Services Of Wny
Elma, New York
01.2010 - 03.2018
- Cleaned offices and common areas, ensuring a hygienic environment for employees.
- Disinfected high-touch surfaces to promote health and safety standards.
- Managed waste disposal and recycling processes to maintain cleanliness.
- Swept and mopped floors throughout the office building.
Deli Manager
European Meat Products & Deli
Gasport, New York
07.2005 - 04.2010
- Set up and broke down deli coolers on a weekly basis.
- Clean and sanitized all machinery when food prep was completed weekly.
- Managed daily operations of deli, ensuring compliance with food safety standards.
- Resolved customer complaints in a professional manner.
- Assisted customers with product selection.
- Trained new employees on proper food handling techniques and safety regulations.
- Monitored daily sales reports to maximize profitability.
Education
High School Diploma -
Starpoint
Pendleton, NY06-1992
Some College (No Degree) - Business Administration and Management
Bryant And Stratton College
Getzville, NYSome College (No Degree) - Hotel & Restaurant Hospitality
Erie Community College
Buffalo, NYSkills
- Guest service
- Food safety
- Customer service
- Order fulfillment
- Problem solving
- Employee training
- Sanitation practices
- Food handling
- Positive and professional
- Attention to detail
- Schedule flexibility
Timeline
Hostess/Prep cook/Cleaner/Dishwasher
Cracker Barrel Restaurant
03.2025 - 06.2025
Hub Lead/Stocking Associate
Advanced Auto Parts
04.2024 - 01.2025
Hub Specialist/Stocker/Order Picker
Genuine Auto Parts
06.2022 - 03.2024
Line cook/Dishwasher/Prep cook
Anchor Bar
05.2018 - 03.2019
Office Cleaner
Americare Cleaning Services Of Wny
01.2010 - 03.2018
Deli Manager
European Meat Products & Deli
07.2005 - 04.2010
High School Diploma -
Starpoint
Some College (No Degree) - Business Administration and Management
Bryant And Stratton College
Some College (No Degree) - Hotel & Restaurant Hospitality
Erie Community College