Kelly Wicoff
Tampa,FL
Summary
Dynamic and adaptable professional with a passion for continual growth and improvement. Versatile, self-motivated, and technically proficient. Committed to ongoing learning and embracing new opportunities.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Sales Representative
PetPay, Inc.
09.2022 - Current
- Managed approximately 50 incoming calls per day.
- Oversee online sales operations from inquiry to transaction completion, including customer communication and sales coordination.
- Provide ongoing customer support pre- and post-purchase, offering guidance and assistance throughout transition period.
- Cultivate and manage relationships with reputable breeders.
- Coordinate transportation and delivery logistics with breeders to meet customer requirements.
- Address customer inquiries, provided product information, and processed orders in high-volume environment, demonstrating strong breed knowledge and adherence to company policies.
Office Administrator
Southern Illinois University Foundation
01.2017 - 09.2022
- Implemented and oversaw Fundraising and Donor Management Software, including account setup, user permissions, and training.
- Acted as main liaison between IT and data requesters, ensuring prompt fulfillment of data needs.
- Supported large-scale database conversions by testing functionality and importing data.
- Administered database security protocols for all employees.
- Extracted, prepared, and organized data for reporting purposes.
Office Manager of Saluki Football
Southern Illinois University
01.2014 - 01.2017
- Managed office operations and provide administrative support to executives and staff.
- Facilitated seamless travel logistics for team members and coaches, ensuring full adherence to NCAA regulations.
- Organized event logistics, including registrations, payments, refunds, ticket sales, and coordination of recruiting events.
- Recruited, trained, and effectively supervised team of student employees.
Office Manager of First-Year Advisement
Southern Illinois University
01.2012 - 01.2014
- Provided executive support to Associate Dean and Director.
- Led merger of three advisement units, ensuring smooth transition.
- Managed procurement activities and reviewed purchases.
- Trained 30+ staff members on office policies and procedures.
- Implemented efficient front desk process to handle 100+ daily appointments.
Office Manager of Education and Outreach
Southern Illinois University
01.2008 - 01.2012
- Coordinated event reservations using EMS (Event Management System) for campus events.
- Recruited and trained 25 student employees in event procedures and equipment rentals.
- Scheduled meetings and provided transcription services for Living & Learning Communities and Faculty & University Associates.
- Managed organization, editing, and distribution of campus tutoring schedules.
Assistant Account Manager
Diederich Insurance Agency LLC
01.2007 - 01.2008
- Managed and safeguarded sensitive data for 100+ medical malpractice insurance accounts.
- Ensured timely verification of insurance benefits.
- Maintained accurate records of customer information.
Licensed Practical Nurse
Sun Health and Rehabilitation
01.1991 - 01.2000
- Effectively trained and supervised team of CNAs, ensuring adherence to proper techniques and protocols for care of 50 patients.
- Performed evaluations of each patient's status, needs, and preferences.
- Collaborated with doctors, physical therapists, dietitians, and family members.
- Manage admission, appointments, transfers, and discharge of patients.
Education
Blackbaud Raiser's Edge NXT Fundamentals Certified -
Licensed Practical Nurse - Nursing
Danville Area Community College
Danville, IL01.1991
Skills
- Software Training
- Vendor Relationship Management
- Database Administration
- Active Listening and Communication
- Proficient in Blackbaud Raiser's Edge NXT, EMS, Jotform, Jira, Microsoft Office, Cherwell, Project Management Software
- Strong Customer Service Mindset
Certification
- Blackbaud Raiser's Edge NXT Fundamentals Certified
Timeline
Sales Representative
PetPay, Inc.
09.2022 - Current
Office Administrator
Southern Illinois University Foundation
01.2017 - 09.2022
Office Manager of Saluki Football
Southern Illinois University
01.2014 - 01.2017
Office Manager of First-Year Advisement
Southern Illinois University
01.2012 - 01.2014
Office Manager of Education and Outreach
Southern Illinois University
01.2008 - 01.2012
Assistant Account Manager
Diederich Insurance Agency LLC
01.2007 - 01.2008
Licensed Practical Nurse
Sun Health and Rehabilitation
01.1991 - 01.2000
Blackbaud Raiser's Edge NXT Fundamentals Certified -
Licensed Practical Nurse - Nursing
Danville Area Community College
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