Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Williams

Monroe,GA

Summary

I have explored many different routes in customer service based careers, I think my experience in performing many roles gives me an advantage to foresee and prepare for growth and development.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

Goodlife Llc
Marietta, GA
11.2023 - Current
  • Travel to clients’ homes and assist with daily living activities.
  • Provide memory support
  • Conflict resolution

Customer Service Representative

QuikTrip
Gainesville, GA
09.2021 - 10.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Conducted regular follow-up calls with customers after resolving their issues.

Housekeeping Manager

HomeTowne Studios
Gainesville, GA
09.2019 - 08.2021
  • Collaborated with other departments on various projects as needed.
  • Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
  • Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.

Education

Medical Assistant -

American Professional Institute
Gainesville, GA
11-2012

High School Diploma -

Gainesville High School
Gainesville, GA
06-2001

Clinical Social Work -

Georgia Gwinnett College
Lawrenceville, GA

Some College (No Degree) - Medical Assisting

Lanier Technical College
Oakwood, GA

Skills

  • Email correspondence
  • Payment Processing
  • Appointment Scheduling
  • Customer Service
  • Conflict Mediation
  • Customer Relations
  • Product Education
  • Documentation And Reporting

Timeline

Customer Care Representative

Goodlife Llc
11.2023 - Current

Customer Service Representative

QuikTrip
09.2021 - 10.2023

Housekeeping Manager

HomeTowne Studios
09.2019 - 08.2021

Medical Assistant -

American Professional Institute

High School Diploma -

Gainesville High School

Clinical Social Work -

Georgia Gwinnett College

Some College (No Degree) - Medical Assisting

Lanier Technical College
Kelly Williams