I have explored many different routes in customer service based careers, I think my experience in performing many roles gives me an advantage to foresee and prepare for growth and development.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Goodlife Llc
Marietta, GA
11.2023 - Current
Travel to clients’ homes and assist with daily living activities.
Provide memory support
Conflict resolution
Customer Service Representative
QuikTrip
Gainesville, GA
09.2021 - 10.2023
Provided excellent customer service to resolve customer complaints in a timely manner.
Maintained a high level of professionalism when dealing with difficult customers.
Conducted regular follow-up calls with customers after resolving their issues.
Housekeeping Manager
HomeTowne Studios
Gainesville, GA
09.2019 - 08.2021
Collaborated with other departments on various projects as needed.
Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.