Kelly Williamson
Jackson,MO
Summary
Invested case manager dedicated to forming trusting relationships and advocating for best interests of clients. Respectful and compassionate professional offering 1-year background serving community by providing guidance and support for clients in need.
Overview
5
5
years of professional experience
Work History
Case Worker
Community Counseling Center
2024.09 - Current
- Monitored client progress, adjusting care plans as necessary to ensure optimal outcomes.
- Provided crisis intervention support, utilizing de-escalation techniques to manage challenging situations effectively.
- Documented case notes accurately in a timely manner, ensuring compliance with organizational policies.
- Fostered positive relationships with clients, establishing trust and open communication channels.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Bartender
Wings Etc.
2021.05 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with management and kitchen staff to deliver customer meals in timely manner.
Education
Bachelor of Science - Family Studies
Southeast Missouri State University
Cape Girardeau, MO2021-12
Skills
- Client interaction
- Case documentation
- Time management
- Reliability
- Active listening
- Highly effective communication
Timeline
Case Worker
Community Counseling Center
2024.09 - Current
Bartender
Wings Etc.
2021.05 - Current
Bachelor of Science - Family Studies
Southeast Missouri State University