Kelly Williams Stovall
Fredericksburg Tx ,TX
Summary
Dynamic and results-driven professional with extensive experience in operations management at Hill County Helping Hands. Proven expertise in strategic planning and relationship management, successfully enhancing customer satisfaction and operational efficiency. Skilled in staff training and development, fostering a motivated team to achieve. Majority of experience restaurant work this is where most comfortable and most productive. Team leader with positive attitude and calm manor.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner/Operator
Hill County Helping Hands
02.2020 - Current
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Manager
Dennys Restaurant
03.1999 - 05.2007
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Property Manager
Hill County Helping Hands
02.2020 - Current
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Completed annual rent calculations using housing database software.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated professional networks by engaging in professional, industry and government organizations.
Floor Manager
Buffalo Nickel Bar and Grill
09.2014 - 02.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Kitchen Manager
Goerges Old German Bakery and Restaurant
11.2008 - 09.2014
- Checked and tested foods to verify quality and temperature.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Education
Associate of Science - Business And Managerial Economics
Central Texas College
Killeen, TX05.1993
Skills
- Sales negotiation
- Mechanical recoveries
- Staff training and development
- Documentation and reporting
- Strategic planning
- Business p
- lanning
- Operational reporting
- Finance management
- Recruiting and hiring
- Payroll processing
- Accounting principles
- Cost management
- Operations management
- Sales strategy development
- Business operations management
- Staffing
- Performance analysis
- Risk management
- Relationship management
- Vendor negotiation
Certification
Food handlers certification, TABC certified
Additional Information
830-307-2039
KellyWilliamsStovall@gmail.com
Timeline
Owner/Operator
Hill County Helping Hands
02.2020 - Current
Property Manager
Hill County Helping Hands
02.2020 - Current
Floor Manager
Buffalo Nickel Bar and Grill
09.2014 - 02.2020
Kitchen Manager
Goerges Old German Bakery and Restaurant
11.2008 - 09.2014
Manager
Dennys Restaurant
03.1999 - 05.2007
Associate of Science - Business And Managerial Economics
Central Texas College