Kelly Willis
Orlando,FL
Summary
Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.
Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Jacksonville , FL
06.2022 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Coached and developed store associates through formal and informal interactions.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised cash handling processes to ensure accuracy of transactions.
- Coordinated with vendors to secure product availability at competitive prices.
Shipping and Receiving Manager
Coach Distribution Center
Cocoa, FL
06.2020 - 02.2023
Cook
Taco Bell Restaurant
Cocoa, Florida
07.2016 - 11.2018
Cashier
Burger King
Miami , FL
08.2015 - 02.2017
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customer questions and provided store information.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Cashier
7/11 Convenience Store
Cocoa, Florida
06.2013 - 03.2016
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Bar Team Member
Brass Bull
Covington , KY
02.2008 - 10.2014
- Resolved customer complaints quickly and professionally.
- Upsold customers from shelf to premium brands to help boost sales.
- Balanced daily registers and generated sales reports for management.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Assisted with cleaning duties such as wiping down surfaces, washing glasses and sweeping floors after closing hours.
- Organized inventory in storage areas as well as behind the bar counter.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
Day Laborer
Pacesetters Personnel Services
Cocoa, Florida
01.2011 - 12.2013
- Communicated effectively with coworkers about task progress.
- Reported any issues or problems to supervisor immediately.
- Assisted with the construction of walkways, patios, decks, fences and other structures.
- Disposed of waste material according to company guidelines.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Ensured compliance with safety regulations at all times.
- Completed variety of physical labor tasks.
- Loaded and unloaded materials from trucks and trailers.
Phone Operator
Adecco
Cincinnati, OH
02.2009 - 08.2011
- Handled escalated customer complaints professionally and effectively.
- Responded promptly to inquiries from customers, management, and other departments within the organization.
- Maintained a professional demeanor while handling customer calls.
- Handled incoming and outgoing calls according to standard operating procedures.
- Performed data entry of customer contact information into computer database systems.
Day Laborer
People Ready Staffing
Cincinnati, OH
07.2007 - 10.2009
- Communicated effectively with coworkers about task progress.
- Assisted with the construction of walkways, patios, decks, fences and other structures.
- Cleaned up hazardous materials when necessary using safety protocols.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Cook
Wendys Restaurant
Cincinnati, OH
05.2006 - 08.2007
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
GED -
Southwestern College
Cincinnati, OH10-2006
Skills
- Stock management
- New hire training
- Billing
- Order management
- Sales strategies
- Customer service and engagement
- Shift scheduling
- Staff management
- Flexible schedule
- Attention to detail
- Store organization
- Time management
- Display setup
- Vendor management
- Customer service management
Timeline
Assistant Store Manager
Family Dollar
06.2022 - Current
Shipping and Receiving Manager
Coach Distribution Center
06.2020 - 02.2023
Cook
Taco Bell Restaurant
07.2016 - 11.2018
Cashier
Burger King
08.2015 - 02.2017
Cashier
7/11 Convenience Store
06.2013 - 03.2016
Day Laborer
Pacesetters Personnel Services
01.2011 - 12.2013
Phone Operator
Adecco
02.2009 - 08.2011
Bar Team Member
Brass Bull
02.2008 - 10.2014
Day Laborer
People Ready Staffing
07.2007 - 10.2009
Cook
Wendys Restaurant
05.2006 - 08.2007
GED -
Southwestern College