Kelly Wilson
Durant,Oklahoma
Summary
Helpful Financial Aid Assistant solves problems and reviews student accounts efficiently. Adept at providing excellent and individualized service to students and families with outstanding knowledge of public and private loans and ability to organize record-writing. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Einstein Bros. Bagels
Sodexo Food Service
05.2023 - Current
- Operated cash registers and processed payments accurately.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Resolved customer concerns with positive approach and constructive strategies.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Produced consistently high-quality baked goods for customers.
- Analyzed customer preferences to design and create tailored products.
- Managed customer service operations, including taking orders and resolving complaints.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Replenished bakery items in display cases.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Processed customer orders and payment transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Financial Aid Student Worker
Southeastern Oklahoma State University
01.2021 - 08.2023
- Guided students through financial aid processes, by completing necessary forms and updating account records.
- Assisted students and families in filling out financial aid applications.
- Helped students sign up and design for payment plans.
- Contacted families and students about late payments and account statements.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted with onboarding of new employees.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Education
High School Diploma -
Durant High School
Durant, OK05.2021
Skills
- File Documents
- Office Equipment
- Application Verification
- Database Management
- Microsoft Word
- Bookkeeping Software
- Office Supplies and Inventory
- Informational Materials
- Client Satisfaction
- Clerical Support
Timeline
Einstein Bros. Bagels
Sodexo Food Service
05.2023 - Current
Financial Aid Student Worker
Southeastern Oklahoma State University
01.2021 - 08.2023
High School Diploma -
Durant High School
Similar Profiles
Renato Nicolas Lam MaquilonRenato Nicolas Lam Maquilon
Banquet Server at Sodexo Food ServiceBanquet Server at Sodexo Food Service
Jaydin KinseyJaydin Kinsey
School Cook at Sodexo Food ServiceSchool Cook at Sodexo Food Service
CHRISTOPHER SNYDERCHRISTOPHER SNYDER
Food and Nutrition Services Operations Manager at Sodexo Food Service/SSM Health St. Mary's HospitalFood and Nutrition Services Operations Manager at Sodexo Food Service/SSM Health St. Mary's Hospital
Roxanne ClymerRoxanne Clymer
Satellite Lead at Sodexo Food ServiceSatellite Lead at Sodexo Food Service
Darren AshbyDarren Ashby
Training and Development Specialist at WebstaurantStoreTraining and Development Specialist at WebstaurantStore