Sonny Garcia

Team Member (Cross-Trained) – Einstein Bros. Bagels

• Delivered excellent customer service by greeting guests, taking orders, and handling cash and digital payments accurately
  Cross-trained in multiple roles including cashier, barista, and sandwich maker to support efficient store operations
  Prepared coffee, espresso drinks, and other beverages while maintaining quality and consistency standards
• Assembled bagels and sandwiches according to company recipes, ensuring accuracy and food safety compliance
  Maintained cleanliness and organization of front-of-house and food preparation areas
  Monitored inventory levels, restocked supplies, and assisted with organizing deliveries
• Completed food prep tasks such as slicing, portioning, and stocking ingredients
• Supported weekend readiness by preparing additional inventory and ingredients to meet increased demand
  Worked effectively in a fast-paced, team-oriented environment while managing multiple responsibilities
  

• Provided friendly and professional customer service to hospital staff, patients, and visitors, creating a welcoming and supportive environment.
• Operated cash register and handled cash, credit, and digital transactions accurately and efficiently
  Assisted with stocking and replenishing food, beverages, and supplies to ensure smooth daily operations
• Set up service areas for breakfast,lunch and dinner including organizing food stations and preparing items for efficient service
• Followed proper food handling and sanitation guidelines to maintain a safe and clean environment
• Collaborated effectively with team members to maintain a positive, productive workplace
  Supported coworkers during busy periods to ensure timely service and customer satisfaction
• Demonstrated strong communication and teamwork skills while contributing to a high-quality dining experience in a hospital setting
• Trained new staff on operational procedures and best practices for customer service excellence.

• Customer support associate responsible for providing product and sales descriptions.
• Top seller for summer sales store event, leading to store exceeding sales goal.
• Greeted every customer with care, creating a warm and welcoming shopping experience
• Assisted customers in selecting jewelry by providing product knowledge and personalized recommendations
• Delivered excellent customer service during high-volume holiday seasons
• Handled transactions accurately and efficiently using the POS system
• Maintained clean, organized displays and restocked merchandise as needed
• Supported team members to ensure smooth store operations and a positive environment
  

• Operated POS cash register, handing money and card transactions with efficiency and accuracy.
• Balance the cash drawer at the close of shift and provided balance sheet to management for review.
• Managed inventory for gift shop and café ensuring café area had plenty of stock leading to increases in sales and revenue for the museum.
• Resolved customer complaints in a timely manner and escalated issues to management, leading to awareness and policy changes to provide better customer service and enhance the overall visitor experience.
• Effective communicator with the ability to collaborate across departments.
• Facilitated engaging educational programs for children, enhancing learning experiences through interactive exhibits.
• Led team in developing creative activities, fostering collaboration among staff and volunteers.

• Responsible for tracking and inventory management of store assets.
• Served as the first point of contact between customer and technicians onsite.
• Maintained up-to-date records and documentation on all repairs and client suggestions and unresolved issues.
• Coordinated schedules, meetings and provided administrative support for company owners and technicians.
• Entered travel expenses for IT Team in a timely manner insuring they were accurately reimbursed.
• Handled incoming calls with courtesy and redirected them to the appropriate destination.