Kelly Wilson
Owner/Operator
Benton,AR
Summary
Proficient in operations management and inventory control. Committed to driving customer satisfaction and regulatory compliance through effective training programs and quality assurance initiatives.
Overview
31
31
years of professional experience
Work History
Owner/Operator
Cinderella Cleaning Services
Benton
04.1999 - 01.2023
- Oversaw daily operations of cleaning service, ensuring high-quality standards and efficiency.
- Developed comprehensive training materials to streamline onboarding for new employees.
- Implemented inventory tracking systems for cleaning supplies and equipment management.
- Addressed customer inquiries and resolved issues quickly to maintain satisfaction.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Set pricing structures according to market analytics and emerging trends.
Office Manager
Baptist Health - Home Care
Arkadelphia
02.1998 - 12.1998
- Managed daily office operations for a healthcare home care organization.
- Coordinated schedules for staff and client visits efficiently.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained confidential records relating to personnel matters.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Commercial Loan Processor
Elk Horn Bank & Trust
Arkadelphia
04.1995 - 02.1998
- Processed commercial loan applications for various business clients efficiently.
- Reviewed credit reports and financial documents to verify applicant eligibility.
- Prepared loan documentation for processing and approval.
- Coordinated communication between clients and lending officers.
- Reviewed applications for completeness and accuracy.
- Assisted in managing loan files and records systematically.
- Maintained up-to-date knowledge of lending policies and regulations.
- Supported clients in understanding loan products and terms.
- Organized meetings and calls between stakeholders effectively.
- Conducted research on potential borrowers utilizing credit reporting agencies, public records databases, and other sources.
- Provided support during internal and external audits by collecting required documentation and responding promptly to inquiries from auditors.
- Assisted loan officers with application data acquisition and verification.
- Maintained client retention and loyalty through proactive status updates.
- Assisted with the preparation of financial statements, cash flow projections, and other documents for loan packages.
- Developed relationships with current customers by providing excellent service throughout the life cycle of their loan.
- Monitored customer accounts on an ongoing basis in order to identify any delinquencies or irregularities that may need attention.
Medical Secretary
Arkansas Hand & Micro Surgery Center
Little Rock
10.1991 - 06.1994
- Managed patient scheduling and appointment coordination for surgical procedures.
- Processed medical records and maintained accurate patient information files.
- Assisted healthcare providers with patient examinations and medical procedures.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Supported front office operations including billing and insurance verification.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Filed insurance claims forms in accordance with applicable regulations.
Education
None - Undecided
University of Central Arkansas
Conway, Arkansas, AR12-1985
HS Diploma -
Sylvan Hills High School
Sherwood, AR05-1984
Skills
- Inventory management
- Employee training
- Quality assurance
- Regulatory compliance
Timeline
Owner/Operator
Cinderella Cleaning Services
04.1999 - 01.2023
Office Manager
Baptist Health - Home Care
02.1998 - 12.1998
Commercial Loan Processor
Elk Horn Bank & Trust
04.1995 - 02.1998
Medical Secretary
Arkansas Hand & Micro Surgery Center
10.1991 - 06.1994
None - Undecided
University of Central Arkansas
HS Diploma -
Sylvan Hills High School