Hi, I’m
Kelly Wynn
Bartow,FL
Summary
Accomplished Store Manager with a proven track record at Badcock Home Furnishings, enhancing operational efficiency and customer satisfaction through expert inventory management and exceptional leadership. Skilled in POS systems and fostering team collaboration, significantly boosting sales and minimizing losses. Demonstrates creative thinking and strategic decision-making, ensuring outstanding client relations and store performance.
Overview
8
years of professional experience
Work History
Badcock Home Furnishings
Store Manager
10.2018 - 07.2024
Job overview
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Tuesday Morning
Assistant Manager
07.2016 - 06.2017
Job overview
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School 99
Skills
- Store Merchandising
- Shift Scheduling
- Operations Management
- POS Systems
- Retail Inventory Management
- Payroll Management
- Customer Service Management
- Supply Ordering
- Loss Prevention
- Sales Promotions
- Leader ship
- Customer Relations
- Team Building and Leadership
- Problem-Solving
- Multitasking and Organization
- Strategic thinker
- Customer Service
- Creative thinking
- Decision making
Timeline
Store Manager
Badcock Home Furnishings
10.2018 - 07.2024
Assistant Manager
Tuesday Morning
07.2016 - 06.2017
High School 99
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