Kelly York
New Berlin,NY
Summary
Dedicated Customer Service Representative, talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 10+ years of experience in quickly resolving issues and maximizing customer retention opportunities.
Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success while maintaining privacy guidelines. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Golden Artist Colors Inc.
New Berlin, NY
02.2010 - Current
- Assessed customer needs with ordering our products and services to maximize our sales.
- Informed customers about processed payments and provided payment.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered multiple inbound calls per day and directed to designated individuals or departments.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Upheld privacy and security requirements established by our companies regulatory guidelines.
- Documented conversations with customers to track requests, problems and solutions.
- Trained new employees in procedures and policies in order to maximize team performance.
- Worked with Supervisor to develop customer service improvement initiatives.
- Informed customers about billing procedures, processed payments via CRM system while maintaining privacy.
Education
High School Diploma -
New Berlin Central School
New Berlin, NY06.1996
Skills
- High-energy attitude
- Credit card payment processing
- Adaptive team player
- Call center experience
- Retail sales customer service
- Customer relations
- Office equipment proficiency
- Inbound and outbound calling
- Clerical support
Timeline
Customer Service Representative
Golden Artist Colors Inc.
02.2010 - Current
High School Diploma -
New Berlin Central School
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