KELLY YOUNG
Elite Detailing
Blackshear,GA
Summary
Results-driven professional with extensive experience in sales management and decision-making. Known for successfully managing daily operations and developing training programs that enhance service consistency and employee performance. Committed to delivering exceptional customer service while achieving business objectives.
12
years of professional experience
Work History
Owner/Operations Manager
2 Years 7 Months- Managed daily operations to ensure high-quality detailing services for diverse clientele.
- Developed and implemented training programs for new staff, enhancing service consistency.
- Oversaw inventory management, ensuring optimal stock levels of detailing supplies and equipment.
- Streamlined workflow processes to improve service efficiency and client satisfaction rates.
- Personally oversaw all sales and customer interactions.
Deputy Sheriff
2 Years- Conducted proactive patrolling, ensuring public safety and crime deterrence within designated areas.
- Responded to emergency calls, assessed situations, and provided immediate assistance to citizens in need.
- Collaborated with local agencies to investigate incidents, gather evidence, and prepare detailed reports.
- Enforced laws and regulations consistently while maintaining community relations through effective communication strategies.
Deputy Sheriff
8 Months- Mentored junior deputies, fostering professional development and enhancing team performance during high-pressure situations.
- Developed training materials for new recruits, improving onboarding processes and operational readiness of personnel.
- Implemented crime prevention initiatives that increased community engagement and reduced local crime rates effectively.
- Analyzed incident data to identify trends, informing strategic decisions for resource allocation and patrol adjustments.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
Deputy Sheriff
3 Years- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Enhanced public trust by providing professional and compassionate assistance during emergencies.
Funeral Assistant
4 Years 2 Months- Assisted families in planning and coordinating funeral services with compassion and professionalism.
- Maintained meticulous records of service arrangements and client interactions to ensure accuracy.
- Supported preparation of deceased individuals for viewings, adhering to industry standards and protocols.
- Trained new staff on best practices for client interaction and service delivery procedures.
Education
GED
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Strategic planning
Marketing
Financial management
Business administration
Negotiation
Sales leadership
Employee development
Product branding
Sales management
Sales strategy development
Crisis management
Profit and loss
Customer service
Decision-making
Teamwork and collaboration
Customer service management
Effective leader
Scheduling
Quality assurance
Professional References
Sam Gordon Ware County Sheriff's Office (912)282-9008
Jonathan Roundtree Frye Funeral Home (912)218-2333
Ernest Frye Frye Funeral Home (912)282-9439
Timeline
Owner/Operations Manager
Elite Detailing
02.2024 - Current
Deputy Sheriff
Ware County Sheriff's Office
02.2022 - 02.2024
Deputy Sheriff
Pierce County Sheriff's Office
06.2021 - 02.2022
Deputy Sheriff
Ware County Sheriffs Office
06.2018 - 06.2021
Funeral Assistant
Frye Funeral Home
04.2014 - 06.2018
Okefenokee Technical College
GED