Summary
Overview
Work History
Education
Skills
References
Affiliations
Certification
Timeline
Generic

Kelly Zgrabik

Seville,OH

Summary

Dynamic Team Lead with proven leadership and planning skills. Expertise in training and motivating employees to enhance performance and achieve challenging goals. Track record of coaching and supporting high-performing teams through effective training and problem-solving. Strong communicator adept at daily operations and fostering collaboration to meet organizational needs.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Team Lead

Aetna
11.2022 - Current
  • Assign and communicate daily staffing updates and case assignments to ensure compliance with state licensure requirements.
  • Reviewed and tracked team caseloads and engagement metrics, identifying trends, and providing actionable insights to supervisors and care managers.
  • Ensured efficient team functionality by addressing Care Managers' questions on member interactions and workflow management.
  • Managed special projects assigned by associate manager and manager, contributing to team success.
  • Provided comprehensive training and support to new hires, fostering their professional growth and alignment with organizational goals.
  • Presented and supported clinical audits.
  • Coached and mentored team members to enhance their skills and performance.
  • Mastered all Aetna Systems to enhance team performance and streamline operations.
  • Utilized Microsoft Office tools to enhance team productivity and streamline workflows.

Care Manager

Aetna
06.2014 - 11.2022
  • Managed a caseload of members, ensuring adherence to care management metrics.
  • Collaborated with dietician, pharmacy, social work, and behavioral health teams to ensure comprehensive patient care.
  • Assured proper care by evaluating case plans for accuracy and effectiveness.
  • Trained new care managers, facilitating their development and contributing to improved team performance.

Homecare Case Management

Summa health system
Akron, Ohio
11.2005 - 05.2014
  • Developed comprehensive care plans, and coordinated healthcare services for clients.
  • Conducted independent health assessments to evaluate individuals' physical, mental, and social well-being.
  • Provided health education through home visits, focusing on disease prevention and rehospitalization reduction.
  • Implemented and educated clients on therapies, including total parenteral nutrition and pain management.
  • Documented client compliance and progress regarding prescribed therapies and interventions.

Medical Surgical Staff Nurse

Wadsworth-Rittman Hospital
Wadsworth, Ohio
11.1999 - 10.2005
  • Assessed patient conditions and nursing needs using the nursing process.
  • Ensured that the patient's direct care needs are met.
  • Performed patient and family education.
  • Collaborated with the team in patient care.
  • Provided care appropriate to the age and specific needs of the patient.

Staff Nurse

Willowood Care Center
Brunswick, Ohio
09.1998 - 10.1999
  • Delivered coordinated care for an assigned group of residents.
  • Supervised the care provided by LPNs and nonprofessional nursing personnel.

Education

Diploma - Nursing

Mansfield General Hospital School of Nursing
Mansfield, Ohio, United States of America
06-1998

Skills

  • Empathy and active listening
  • Problem identification and solving
  • Discharge planning
  • Implementation strategies
  • Sensitivity to diverse needs
  • Care plan development
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Time management
  • Performance monitoring

References

Available upon request.

Affiliations

Member of Motivational interviewing Refresher group that presents MI concepts to the CCAS team monthly

Motivational interviewing Champion

Preceptor

Member of LGBTQ+ member experience work group

Culture advocate

Leadership development participant

Mentor program as a mentor and mentee

Certification

Ohio Board of Nursing - Multistate License

Connecticut Board of Nursing

Minnesota Board of Nursing

Nevada Board of Nursing

California Board of Nursing

Oregon Board of Nursing

Timeline

Team Lead

Aetna
11.2022 - Current

Care Manager

Aetna
06.2014 - 11.2022

Homecare Case Management

Summa health system
11.2005 - 05.2014

Medical Surgical Staff Nurse

Wadsworth-Rittman Hospital
11.1999 - 10.2005

Staff Nurse

Willowood Care Center
09.1998 - 10.1999

Diploma - Nursing

Mansfield General Hospital School of Nursing

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